# BIK An AI-powered commerce CRM for eCommerce brands combining marketing, support, and conversion tools. - Findings24: - Site: - Preços: Freemium - Categorias: Chatbot IA, Assistente de e-commerce com IA, Marketing por e-mail com IA ## O que é BIK? BIK is an AI-powered CRM for eCommerce brands that brings customer marketing, support, and conversion workflows into one platform. It offers pre-built AI commerce agents for acquisition, retention, and support, and lets teams configure agents with goals, success criteria, and instructions. BIK also includes campaign tools, a helpdesk, customer data capabilities, analytics, and website engagement widgets. The platform is intended to help commerce teams coordinate customer interactions across social and web channels. ## O que BIK pode fazer? ### Configurable AI commerce agents Choose from more than 100 pre-built agents for acquisition, retention, and support, or configure an agent by specifying its goal, success criteria, and instructions. ### AI-assisted helpdesk Helpdesk agents can summarize and translate tickets, classify Instagram customer intent, and draft replies to support conversations. ### Campaign and journey tools BIK lists campaigns, personalized journeys, and AI drip as tools for targeted customer communication across social and web. ### Website gamification widgets Create branded promotional widgets, including spin-the-wheel and scratch-card formats, to collect leads and present offers. Performance tracking includes visits, clicks, rewards, leads, and conversions. ### Integrations and APIs The integrations offering is designed to use data across connected apps. The platform also describes connections through webhooks and REST API blocks. ### Analytics and customer data BIK includes customer data and advanced analytics capabilities, with reporting on engagement and widget performance. ## Casos de uso ### Coordinate acquisition and retention Commerce marketing teams can use agent-led journeys and campaigns to engage prospective and existing customers across social and web touchpoints. ### Triage customer support Support teams can use AI summaries, translation, intent classification, and reply assistance to process customer conversations. ### Collect leads on a storefront Store owners can add promotional spin-the-wheel or scratch-card widgets to capture leads and provide offers. Non-Shopify websites require adding a script; lead-generation reward management may need a custom integration. ### Connect customer data across apps Teams can connect business applications so marketing can draw on data from multiple platforms; BIK describes webhook and REST API options. ## Perguntas frequentes ### Can BIK be used on non-Shopify websites? BIK chat widgets are described as compatible with Shopify and non-Shopify websites. A non-Shopify site needs to allow a script tag to be added. Lead-generation widgets on non-Shopify stores may require a custom rewards or coupon integration. ### What can teams configure when creating an AI agent? The site says teams can choose an agent goal, define success criteria, and provide instructions. It also offers more than 100 pre-built agents across acquisition, retention, and support. ### What performance data is available for gamification widgets? BIK lists tracking for website visits, widget clicks, rewards given, new leads, and conversions. ### How can BIK connect to other applications? The platform describes integrations that use data across connected apps and says it supports webhooks and REST API blocks. ## Informações rápidas - **Product category**: AI-powered eCommerce CRM and marketing automation - **Primary users**: eCommerce brands and their marketing and support teams - **Channels and surfaces**: Social platforms and websites - **AI agent coverage**: Acquisition, retention, and customer support - **Website widgets**: Includes gamification widgets such as spin-the-wheel and scratch-card formats - **Integrations**: Connected apps, webhooks, and REST API blocks