# Balto Balto é uma plataforma de IA para contact centers com orientação de agentes em tempo real, automação de QA, coaching, conformidade e resumos de chamadas. - Findings24: - Site: - Preços: Freemium - Categorias: Treinador de fitness com IA, Ferramentas de resumo com IA, Assistentes de testes com IA ## O que é Balto? Balto is a contact center AI platform built to support live conversations, after-call review, and manager workflows in one system. The site describes it as a unified platform for agent assist, QA automation, coaching, insights, compliance, notes, omnichannel continuity, and voice AI agents. In practice, Balto helps contact center teams guide agents in real time, summarize calls, score interactions, and surface patterns from conversations. It also includes Togo, a voice AI agent for repeatable calls such as scheduling, order status, and account verification, and it connects with existing contact center tools and knowledge sources. ## O que Balto pode fazer? ### Real-time agent assist Routes answers from the knowledge base, CRM, web, and top-performer responses into live conversations so agents can respond without searching during the call. ### AI checklists Tracks checklist items automatically as they are mentioned and supports custom openers, disclosures, and onboarding material. ### Call summarization Generates configurable summaries during and after calls and syncs them to the CRM to reduce manual note taking. ### Automated QA Auto-scores interactions and reviews 100% of conversations so QA teams can move beyond sampling and see a fuller performance picture. ### Real-time compliance monitoring Detects compliance risks in real time, alerts supervisors, and keeps an audit trail for active oversight. ### Coaching and supervisor workflows Surfaces coaching recommendations, agent feedback, leaderboards, and supervisor alerts to support manager workflows. ## Casos de uso ### Live agent support Guides agents during live calls by surfacing answers, reminders, and checklist items from connected knowledge sources so they can respond without putting customers on hold. ### Quality assurance and performance review Helps QA and operations teams review all interactions, replace sampling with full-call scoring, and use transcripts, recordings, and dashboards to understand performance. ### Coaching and supervisor oversight Supports managers with AI-driven coaching suggestions, top-performer response patterns, and supervisor alerts so feedback can happen while the conversation is still active. ### Call documentation and compliance Uses summaries, checklist handling, and real-time compliance monitoring to reduce manual note taking and help teams follow required scripts and disclosures. ### High-volume routine calls Automates repeatable call types such as scheduling, order status, and account verification with Togo, Balto’s built-in voice AI agent. ## Perguntas frequentes ### What does Balto do? Balto is a contact center AI platform that provides real-time agent guidance, call summarization, QA scoring, coaching, compliance support, and insights during and after conversations. ### What systems does Balto connect to? Balto integrates with existing contact center systems and tools, including CRMs, phone systems, and knowledge bases. The source specifically mentions Salesforce, RingCentral, Five9, Genesys Cloud, NICE inContact CXone, and other UC/CCaaS connections. ### How is Balto used in a call workflow? Balto is built for live conversations, where it can surface answers, check off checklist items, flag compliance issues, send coaching suggestions, and generate summaries while or after the call. ### What languages does Balto support? The source says Balto is available in English, Spanish, French, Arabic, Armenian, Bangla, Belarusian, Croatian, Dutch, Georgian, German, Italian, Kazakh (Russian), Moroccan, Persian, Polish, Portuguese, Russian, Ukrainian, and Uzbek, with more languages on the way. ### How long does implementation take? The source says implementation is designed to be efficient with minimal technical requirements and typically takes a few weeks, with Balto providing support during setup. ## Informações rápidas - **Category**: Contact center AI software - **Primary use**: Real-time agent guidance, QA automation, coaching, compliance, and call summarization - **Platform scope**: Unified contact center AI platform with voice AI agents and omnichannel support - **Integrations**: 50+ UC/CCaaS connections and named support for tools such as Salesforce, RingCentral, Five9, Genesys Cloud, NICE inContact CXone, and Amazon Connect - **Languages**: English, Spanish, French, Arabic, Armenian, Bangla, Belarusian, Croatian, Dutch, Georgian, German, Italian, Kazakh (Russian), Moroccan, Persian, Polish, Portuguese, Russian, Ukrainian, and Uzbek - **Source domain**: balto.ai