WhatsApp CRM and engagement platform for business marketing, sales, and support teams.
YCloud is a WhatsApp CRM and engagement platform for business marketing, sales, and support teams that use WhatsApp to acquire leads, communicate with customers, and provide support. It combines WhatsApp Business API access with campaign, automation, contact-management, and shared-inbox tools. Businesses can launch a branded WhatsApp API account or connect an existing WhatsApp Business App account to YCloud for team management and automation.
The platform brings outbound messaging and customer conversations into one operational workflow. Teams can use templates and campaigns for marketing or notifications, organize contacts, automate journeys and chatbot flows, and manage replies in a shared inbox. AI tools listed by YCloud include an AI agent, conversation summaries, translation, suggestions, and AI-assisted routing. API and webhook capabilities support teams connecting WhatsApp messaging with their own systems.
YCloud is aimed at organizations whose marketing, sales, support, or product teams handle customer interactions on WhatsApp. It offers a free plan alongside paid plans. Subscription fees are separate from WhatsApp message charges, which are priced by message category.
Launch a WhatsApp Business API account under a business’s brand, or connect an existing WhatsApp Business App account. The app-account option supports syncing contacts and chat history and sending API messages while retaining one-to-one chats in the app.
Create WhatsApp campaigns using message templates and manage customer contacts for targeted outreach, including marketing, verification, and notification messages.
Use automated journeys triggered by customer behavior and a chatbot flow builder to support lead qualification and automated interactions.
Manage online customer conversations in a shared live-chat inbox with customer management, team assignment, and statistical analysis. AI-assisted pre-routing can collect key information before directing a conversation.
YCloud lists an AI agent, conversation summaries, translation, suggestions, and knowledge-base- and business-rule-trained agent assistance for customer conversations.
Use API and webhook capabilities to connect WhatsApp workflows with business systems. WhatsApp calling is also listed as a platform capability for making and receiving calls alongside messaging.
Direct prospective customers from ads, websites, or physical stores into WhatsApp, use chatbot or AI-driven interactions to collect and qualify inquiries, then route suitable leads to advisors.
Use managed contacts, templates, and broadcasts to send promotional messages or customer notifications through WhatsApp.
Give support agents a shared place to handle incoming conversations, assign them to the appropriate team member, and use summaries or translation to support handoffs and cross-language exchanges.
Product and development teams can use the WhatsApp API and webhooks to add two-way customer messaging to their own services.
Yes. YCloud describes a coexistence option that connects an existing WhatsApp Business App account. It supports syncing contacts and chat history and sending API messages while continuing one-to-one chats in the app.
No. The pricing page states that WhatsApp message charges are separate from the YCloud subscription. It describes charges by message category and says YCloud adds no markup to WhatsApp messaging fees.
Yes. The pricing page lists a free plan with no subscription charge. Paid Growth, Pro, and Enterprise plans are also listed.
Yes. YCloud includes a shared team inbox for online customer conversations, with assignment and routing capabilities. The number of user accounts included varies by subscription plan.
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