UChat

UChat is a no-code AI chat platform for automating sales, support, and customer engagement across 15+ messaging and social channels. Includes visual workflows, live chat handoff, CRM, ticket tools, and a free trial.

No-Code & Low-Code AI Chatbot AI Customer Support

Visit Website

What UChat does

UChat is a no-code AI agent and chatbot platform for businesses that want to automate customer engagement, sales, and support across multiple messaging channels. The product combines a visual drag-and-drop builder with AI agent capabilities so teams can create workflows without starting from scratch for each channel.

The site positions UChat for businesses and agencies that need to handle lead qualification, social media replies, cart recovery, FAQs, and live handoff in one system. It supports a free plan, a 14-day free trial of Pro features, and paid plans for business use and white-label partner reselling.

Core features

Visual drag-and-drop flow builder

Build menus, buttons, galleries, ticket triggers, and other automation logic visually, then deploy the same flow across channels without rebuilding it for each destination.

Omnichannel deployment

Launch one chatbot across web chat and social channels such as WhatsApp, Instagram, Messenger, TikTok, SMS, and voice, with branding that stays consistent across destinations.

Live chat transfer

Escalate conversations to live agents when the AI reaches a complex question, while preserving conversation context for the handoff.

CRM and ticket management

Track and manage customer conversations in CRM and ticket boards, including Kanban-style workflows and filters such as assigned items or urgent requests.

Mobile app access

Manage conversations and tickets from a mobile app when you are away from the desktop dashboard.

Integrations and triggers

Connect workflows to third-party tools and services such as Shopify, HubSpot, Zapier, Stripe, Calendly, and Google Sheets.

Common use cases

Social media automation
Automate replies to comments, DMs, story tags, and ad leads so social channels stay responsive outside business hours.
Lead qualification and nurture
Qualify leads, filter out unqualified inquiries, and send follow-up messages that move prospects toward a sale.
Sales and cart recovery
Answer product and service questions, recommend offers, and recover abandoned carts to support online selling.
Customer support handoff
Route routine questions through automated workflows and transfer complex issues to live agents when needed.
Team workflow management
Track conversations and assignments in CRM and ticket boards, with mobile access for teams that manage requests away from the desk.

Pros and Cons

Pros

No-code visual builder makes it accessible for non-technical teams.
Supports a wide set of messaging and social channels from one workspace.
Includes live chat transfer for human escalation when automation is not enough.
Provides CRM, ticket boards, analytics, and mobile access in the same platform.
Offers a free plan and a 14-day trial for testing before committing.

Cons

Channel and integration details are broad in the source, so buyers may need to verify exact connectors and limits before rollout.
Some advanced usage can involve external AI APIs or telecom-based channels, which may introduce third-party costs.

FAQ

Does UChat offer a free trial?

Yes. UChat offers a 14-day free trial with access to Pro features and no credit card required. After the trial, users can move to a paid plan or continue on the free plan with basic features.

Do I need to code to build automations in UChat?

Yes. The source describes UChat as a no-code platform with a visual flow builder and drag-and-drop interface, and notes that advanced users can also use JavaScript, external requests, and mini apps.

Which channels does UChat support?

UChat supports over 15 messaging and social channels, including web chat, Messenger, WhatsApp, Instagram, Telegram, Viber, SMS, Voice, WeChat, Line, Slack, VK, Intercom, Jivo Chat, and TikTok.

What kinds of integrations does UChat support?

The source says UChat can integrate with tools such as Shopify, HubSpot, Zapier, and MCP servers, and can trigger flows from Stripe payments, Calendly bookings, or Google Sheets.

Can UChat hand off chats to human agents?

UChat supports live chat transfer so complex conversations can be handed off to human agents without losing context.