# tawk.to Hosted live chat and customer communication platform for website monitoring, chat support, and team collaboration. - Findings24: - Website: - Pricing: Freemium - Categories: AI Sales Assistant ## What is tawk.to? tawk.to is a live chat software platform for website visitors, support teams, and customer communication workflows. The homepage positions it as a free way to monitor and chat with visitors, while also combining live chat, ticketing, knowledge base, CRM, and chat pages in one place. The product is designed to help teams respond in context, share knowledge, and manage conversations across a single workspace. Setup is lightweight: the site says you can add a small JavaScript snippet to your website and get started in about 30 seconds. ## What can tawk.to do? ### Fast website setup Add a small JavaScript snippet to your site and start monitoring customer activity in real time. ### Unified customer workspace Handle live chat, ticketing, knowledge base, CRM, and chat pages in one organized workspace. ### Collaboration and assignment Tag and assign conversations to the right team member, with full conversation history for context. ### Knowledge base publishing Create and publish a customizable knowledge base so customers can find answers without contacting support. ### AI-assisted support Use AI Assist for automated responses, smart reply suggestions, and content generation from your own data. ### Broad support toolkit Access features such as group messaging, video and voice add-ons, screen sharing, visitor information, reporting, sentiment tracking, and automated translation. ## Use Cases ### Pre-sales website chat Respond to visitors while they are browsing your site, using live chat to answer questions before a purchase decision is made. ### Team support operations Route incoming conversations to the right teammate and keep the full history visible so agents can respond with context. ### Self-service support Publish internal or public help content in the knowledge base so customers can find answers without starting a chat. ### AI-supported responses Use AI Assist to draft responses, summarize content, and answer common questions from your own knowledge base data. ## Frequently Asked Questions ### How many agents can we add? There are no limits to the number of agents you can add to a property. tawk.to says each agent has their own account and properties can be shared. ### Why is tawk.to free? tawk.to says the software is free to use, and it generates revenue from optional Hired Agent services for customers that want professional help answering chats. ### Do you limit the number of concurrent chats? No. tawk.to says there are no limits on concurrent chats, so agents can answer as many at once as they wish. ### Does tawk.to offer a self-hosted version? tawk.to says the software is hosted, not self-hosted. It does not currently offer an on-premise option. ### How do I get support? The company says it offers 24×7–365 live support via chat and email, and users can also access the Help Center. ## Quick Facts - **Category**: Live Chat Software - **Product type**: Hosted customer communication platform - **Primary users**: Businesses and support teams - **Setup**: JavaScript snippet on website - **Pricing shape**: Free software; optional paid Hired Agent services - **Source domain**: tawk.to