# TapTalk Omnichannel customer messaging and AI chatbots for support and sales teams. - Findings24: - Website: - Pricing: Freemium - Categories: AI Chatbot ## What is TapTalk? TapTalk is a customer communication platform that combines an omnichannel inbox with optional generative AI chatbots. Support and sales teams can manage conversations across chat platforms in a shared dashboard, automate routine interactions, and transfer conversations to human agents. Its product range also includes an In-App Chat SDK for adding customizable messaging to applications and a WhatsApp verification service for sending one-time passwords and notifications. Businesses can choose standard omnichannel plans, chatbot plans, or custom corporate arrangements. ## What can TapTalk do? ### Shared inbox and case management Centralize customer messages with topics, quick replies, and case ratings. Higher plans add case labels, contact segments, assignment rules, and configurable first-response SLAs. ### Configurable AI chatbot Build a chatbot without code and customize its tone, prompts, and persona. Automate repetitive tasks, filter leads, and hand conversations to human agents using configurable criteria. ### Broadcasts and reporting Send targeted promotions and updates, monitor broadcast delivery in real time, and review reports covering agent performance and customer conversations. Advanced broadcasts are available on selected plans. ### Enterprise integrations Corporate plans support special integrations with CRM and ERP systems, API integration, custom roles, and WhatsApp Flows. A dedicated account manager is optional. ### In-app messaging SDK Add customizable chat to applications with built-in message encryption and local cache management. An analytics dashboard tracks monthly and daily active users. ### WhatsApp verification Send one-time passwords and notifications through official WhatsApp messaging, with integration through the SendTalk API. ## Use Cases ### Coordinate support across branches Organizations with multiple locations can organize incoming messages around a central communication operation, giving administrators a shared view of customer cases. ### Qualify incoming sales inquiries Sales teams can use AI agents to guide prospective customers toward a purchase and filter leads before assigning promising conversations to staff. ### Build messaging into an application Product developers can use the SDK to provide chat within their application and monitor messaging adoption through active-user analytics. ### Verify users through WhatsApp Businesses can incorporate WhatsApp OTP delivery into verification workflows and use the same service for notifications. ## Frequently Asked Questions ### How much do the entry plans cost? The monthly Essential omnichannel plan costs IDR 900,000. Essential Bot starts at IDR 1,500,000 per month. Both list up to 1,000 monthly active users, three channels, five agents, and two topics. The pricing pages also offer yearly options. ### Is a trial available? The omnichannel and Omnichannel + GenAI pricing pages advertise a 14-day free trial. The homepage also offers a free demo account with no credit card required. ### Does chatbot setup require coding? TapTalk provides a dashboard for building its GenAI chatbot without writing code. Chatbot tone, prompts, persona, and conditions for automatic human handover are configurable. ### What options are available for larger teams? Corporate plans use custom pricing and list unlimited channels, plus monthly active users, agents, and topics customized to business needs. They also offer special integrations and an optional dedicated account manager. ## Quick Facts - **Primary users**: Customer support teams, sales teams, and application developers - **Product options**: Omnichannel, Omnichannel + GenAI, In-App Chat SDK, and WhatsApp verification - **Pricing currency**: Indonesian rupiah (IDR) - **Company**: PT Tap Talk Teknologi - **Website**: https://taptalk.io/