# Spoki Spoki is a WhatsApp-first platform for automated campaigns, support, and sales with AI workflows and 100+ integrations. - Findings24: - Website: - Pricing: Freemium - Categories: AI Chatbot, AI Sales Assistant ## What is Spoki? Spoki is a WhatsApp-first Customer Experience Management platform for businesses that want to manage marketing, sales, and support conversations in one workspace. The site describes it as built on the official Meta WhatsApp Business API and positioned around automated messaging, AI agents, and conversational workflows. The platform combines WhatsApp campaigns, chatbots, a conversational CRM, Voice AI, and multichannel messaging across WhatsApp, SMS, email, RCS, Instagram, and TikTok. It also supports 100+ native integrations, which lets teams connect customer conversations to ecommerce, CRM, and automation systems. ## What can Spoki do? ### WhatsApp-first messaging Send WhatsApp campaigns, automate follow-ups, and manage conversations through the official Meta WhatsApp Business API. ### AI automation and workflow builder Build chatbots and workflow logic for lead qualification, ticket routing, abandoned cart recovery, and other repeated tasks. ### Conversational CRM and team tools Track contacts in a unified workspace and manage deals, tickets, segmentation, and multi-operator handling from one place. ### Voice AI and multichannel follow-up Use Voice AI for inbound and outbound calls, then continue the same conversation across WhatsApp, SMS, email, or other channels. ### Analytics and performance tracking Measure open rates, interactions, automation performance, tickets, and revenue-per-conversation from the platform's analytics tools. ### Integrations and developer access Connect with 100+ native integrations and additional apps through Zapier, Make, and n8n, plus API, webhooks, and embedded options. ## Use Cases ### WhatsApp marketing campaigns Run WhatsApp campaigns, broadcasts, and automated follow-ups to keep prospects engaged after they opt in or interact with your brand. ### Lead qualification and sales handoff Use AI agents, forms, segmentation, and CRM tools to qualify leads before handing them to a sales rep. ### Customer service and ticket management Create automated ticketing and live chat workflows for customer support requests that need fast routing and consistent follow-up. ### Voice-based reminders and bookings Use Voice AI for inbound and outbound calls, reminders, and booking flows, then continue the conversation in another channel if needed. ### Integrated customer journeys Connect Spoki to ecommerce, CRM, and marketing tools so conversation events can trigger actions in the rest of the stack. ## Frequently Asked Questions ### What is Spoki? Spoki is built for WhatsApp-first customer communication. The source describes it as a Customer Experience Management platform that combines WhatsApp Business API access, AI chatbots, marketing automation, broadcasts, a conversational CRM, and Voice AI. ### How does Spoki pricing work? The pricing page shows subscription plans for Service, Marketing, and Sales, with WhatsApp conversation fees billed separately by Meta at WhatsApp Cloud API rates. The site also says free trial access is available. ### Which channels and integrations does Spoki support? The homepage and features page indicate that Spoki includes WhatsApp messaging, Voice AI, email, SMS, RCS, Instagram, and TikTok in one platform, with 100+ native integrations and additional connection options through tools like Zapier, Make, and n8n. ### Who is Spoki for? The site presents Spoki as a tool for businesses and agencies that want to automate conversations, qualify leads, manage support, and run WhatsApp marketing campaigns. It also mentions partner access for agencies. ### Does Spoki include support for setup and ongoing use? Yes. The pricing page lists plan-based support options, including onboarding help and higher-tier support with faster response times and dedicated success or account support. ## Quick Facts - **Category**: Customer Experience Management (CEM) - **Primary channel**: WhatsApp - **Platform type**: Cloud software - **Integrations**: 100+ native integrations - **Company**: Spoki / NextAI Srl - **Website**: spoki.it