# SaleSmartly SaleSmartly is an omnichannel customer engagement platform for support, sales, and marketing teams, combining a shared inbox for social and messaging channels with CRM tools, automation, AI agents, and human collaboration. - Findings24: - Website: - Pricing: Freemium - Categories: Marketing & Sales ## What is SaleSmartly? SaleSmartly is an omnichannel customer engagement platform that brings customer conversations from social, messaging, email, and website chat channels into a shared workspace. Its stated purpose is to keep conversation history and lead context connected while teams handle service, sales, and retention activity. The platform combines an omnichannel inbox with customer profiles, tags, notes, lifecycle stages, automation, and AI capabilities. AI agents can respond, qualify leads, translate conversations, assist live agents, and hand higher-value or more complex interactions to human staff with conversation context. ## What can SaleSmartly do? ### Shared omnichannel inbox Centralizes conversations from supported channels so teams can view and respond without switching between separate applications. Named integrations include WhatsApp, Facebook Messenger, Instagram, TikTok, Telegram, LINE, email, WeChat, VKontakte, and website live chat. ### AI agents and agent assistance AI receptionists can identify intent, generate replies, translate conversations, and guide customers toward inquiries, orders, or appointments. AI assistants can draft replies, adjust tone, correct grammar, and summarize conversations for live agents. ### CRM and customer context Customer profiles can hold conversation history, tags, notes, lifecycle stages, and customer details. Listed tools include customer analysis, repeat-contact recommendations, order follow-up, and customer views. ### Automation and workflow execution The platform includes automation flows, message templates, bulk messaging on applicable plans, routing links, and AI-powered workflows. Configured AI integrations can work with order, logistics, inventory, CRM, or other business data. ### Marketing, retention, and measurement Teams can segment inactive, high-intent, or high-value customers and create follow-ups through channels such as WhatsApp, email, SMS, and Messenger. Reporting includes customer, service, advertising, and message-ad analysis. ### Human–AI collaboration and multilingual support Complex or high-value conversations can be handed to human agents, while automatic translation and multilingual replies support cross-language customer interactions. ## Use Cases ### Social-commerce sales Sales teams can collect conversations from Instagram, WhatsApp, Facebook, TikTok, and other supported channels, organize leads with CRM fields and tags, and follow up on inquiries. ### Customer support and after-sales Support teams can monitor inbound questions in one workspace, use AI for initial reception and knowledge-based replies, and pass complex cases to human agents with conversation history available. ### Marketing and re-engagement Marketing teams can connect conversations with campaigns, review attribution, and target dormant or high-value customer segments for follow-up through supported messaging and email channels. ### International customer operations Teams serving multiple markets can use multilingual AI replies and automatic translation while managing conversations from different networks in a centralized workspace. ## Frequently Asked Questions ### Which channels can SaleSmartly connect? The site describes a unified workspace for 14 messaging channels and platforms. Named examples include WhatsApp and WhatsApp Business API, Facebook Messenger, Instagram, TikTok, Telegram, LINE, email, WeChat, VKontakte, and website live chat. The complete list and account requirements should be confirmed for the intended plan. ### Can AI conversations be transferred to human agents? Yes. SaleSmartly describes human–AI collaboration in which high-value or complex conversations are handed to human agents with relevant conversation context. AI assistants can also draft, translate, edit, and summarize replies for live agents. ### Does SaleSmartly support multilingual customer service? Yes. The AI agent materials describe automatic translation and multilingual replies, with support for more than 100 languages stated on the product page. Language quality and workflow coverage can depend on the configured AI and knowledge sources. ### Is there a free option? The pricing page lists a Free plan and the site offers a free trial or free-start entry point. Paid Pro, Max, and Custom plans are also shown, with limits and included features varying by tier. ## Quick Facts - **Category**: Omnichannel customer engagement platform - **Primary users**: Customer support, sales, marketing, customer experience, and business teams - **Core workflow**: Capture conversations, manage customer context, automate replies, and hand off to human agents - **Channels**: Social messaging, business messaging, email, website chat, and other supported platforms - **AI capabilities**: AI reception, qualification, translation, live-agent assistance, summaries, and configured business workflows - **Pricing model**: Free plan, paid Pro and Max plans, and Custom pricing are listed