Relvios

Relvios is a unified business inbox for AI-powered customer support. It brings multiple channels into one workspace and supports autonomous AI replies or human-approved drafts.

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Unified inbox for AI support workflows

Relvios is a unified business inbox built for AI-powered customer support. It centralizes email, website chat, social DMs, Slack, Discord, WhatsApp, Telegram, Messenger, and webhook traffic into one workspace where AI agents and human teams can manage incoming requests.

The product is designed around support operations: it can convert conversations into tickets, route or triage them with AI, ground responses in connected knowledge sources, and switch between autonomous replies and human approval depending on the inbox. Relvios also exposes REST and MCP interfaces so external agents can work inside the same support workflow.

Core features

Unified multi-channel inbox

Combine customer email, chat, social DMs, Slack, Discord, Telegram, WhatsApp, and webhook traffic into one support workspace so inbound requests are handled consistently.

Ticket lifecycle management

Automatically turn inbound conversations into numbered support tickets and track them through Open, Pending, Resolved, and Closed states.

AI triage and sentiment

Use Gemini-driven triage to tag topic, sentiment, priority, and suggested next action from incoming customer text.

Autonomous or human-in-the-loop mode

Choose autonomous replies or human-reviewed drafts on a per-inbox basis, which lets teams set different handling rules for different channels or customers.

Knowledge-base grounding

Connect help docs, FAQs, Google Docs, markdown, PDFs, customer data, and other support sources so replies can be grounded in known information.

API and MCP access

Expose the inbox through REST and MCP so trusted agents can list threads, read context, draft replies, and send responses within guardrails.

Common use cases

Centralize inbound support
A support team can route email, chat, and social messages into one queue, then use ticket states and assignments to keep work organized across channels.
Mix AI replies with approval workflows
Teams that want automation can let Relvios answer safe questions directly while sending sensitive or uncertain requests to human review.
Ground replies in internal knowledge
Operations teams can connect docs, FAQs, PDFs, and Google Docs so the inbox responds from company-approved support knowledge instead of improvising answers.
Connect support workflows to AI agents
Product teams can expose the inbox to external agents through REST or MCP, allowing tools like CLI agents or desktop agents to list threads, inspect context, and respond with guardrails.
Handle website chat and ticket handoff
Web teams can use the website chat widget to answer questions from the knowledge base first, then convert unresolved chats into tickets for follow-up.

Pros and Cons

Pros

Brings many common support channels into one inbox.
Supports both autonomous and human-approved reply workflows.
Includes ticket status tracking and support-oriented triage.
Lets teams ground replies in docs, FAQs, files, and customer data.
Provides both REST and MCP access for agent workflows.

Cons

The public source does not explain how the AI models are configured beyond naming Gemini for triage.
The site gives pricing and limits, but the documentation provided here does not show deeper contract terms or enterprise custom plans.

FAQ

What does Relvios do?

Relvios provides a unified business inbox for AI support workflows. It brings channels such as email, website chat, Slack, Discord, WhatsApp, Instagram, Messenger, Telegram, and webhooks into one workspace so AI or human agents can handle inbound requests from a single place.

What pricing plans are available?

The pricing page shows monthly and yearly billing with a 30% yearly discount. Public plans shown on the page are Starter at $19/month, Pro at $49/month, and Business at $99/month, each with message, connection, and workspace limits.

Can Relvios run in human approval mode?

Relvios supports both autonomous AI and human-in-the-loop handling. The source says you can choose per inbox whether AI may answer automatically or only prepare drafts for approval.

Does Relvios offer an API for agents and integrations?

Yes. The API page documents REST endpoints for listing threads, reading thread history, replying to threads, fetching new messages, creating widget handoff tickets, and creating agent rules, and the MCP page exposes similar tools for connected agents.

Who is Relvios best suited for?

The source highlights inbox and support workflows rather than a general-purpose chat product. It is positioned for customer support, ticket handling, and connected agent actions across multiple business channels.