Surveys
Collect targeted feedback from users at different stages of a research project.
Pulse Labs
Paid
AI-powered UX research platform for collecting and analyzing real-world user feedback.
What is Pulse Labs?
Pulse Labs is a UX research platform that helps teams understand how people interact with products. It captures and analyzes feedback from surveys, interviews, evaluations, observations, and in-app usage, turning those interactions into insights for product decisions. The platform serves UX research, product, and design teams, with workflows ranging from targeted feedback collection to ongoing observation of product use. AI-assisted tools help organize and surface important interactions; individual AI modules have different availability. Optional recruiting, study design, project management and expert analysis services can support the software workflow.
What can Pulse Labs do?
Live interviews
Speak with users in real time to explore motivations and validate ideas.
Unmoderated evaluations
Run task-based, unmoderated research across web, mobile, smart devices or automotive surfaces. Participants complete directed tasks with screen/audio recordings and session ratings for review.
In-context observations
Record insights as users interact with a product in their natural flow.
In-app feedback collection
Embed FlightRecorder for in-app surveys, contextual feedback and session replay in Android, iOS or web apps. React and Flutter support is described for cross-platform integration.
Participant sourcing
Pulse Voices provides access to a vetted user panel for recruiting research participants.
AI-assisted research
AI tools organize and highlight important interactions, with panel-building and study-chatbot assistance described for research workflows. SDK clustering and some advanced analysis modules are still on a waitlist.
Use Cases
“Explore user motivations”
UX researchers can use live interviews to ask follow-up questions and understand why users respond or behave in particular ways.
“Measure reactions to product experiences”
Teams can run unmoderated evaluations to observe user behavior over time without scheduling a live session for each participant.
“Collect feedback in the product”
Product teams can use an in-app SDK to gather feedback while people are using an Android, iOS, or web application.
“Recruit study participants”
Research teams can source participants through Pulse Voices when a project needs access to a vetted user panel.
Frequently Asked Questions
Which research method should I choose?
Use surveys for structured feedback, live interviews for follow-up questions, evaluations for directed usability tasks and observations for natural product use. FlightRecorder adds in-app surveys and session-replay context. Participant sourcing and researcher-led services can be scoped with a study.
What does the in-app SDK require?
FlightRecorder supports Android, iOS and web, including React and Flutter applications. It must be integrated and configured in your app. Enterprise engagements can add custom capabilities or SDK changes for bespoke workflows and self-hosted data solutions; those are not implied for every account.
Which advertised advanced features are still upcoming?
Targeted segments, event-triggered SDK feedback and AI-powered clustering are marked Coming Soon with a waitlist. The evaluations page also marks AI-powered trend analysis Coming Soon. Current collection, recording and replay should be distinguished from those pending modules.
Is access free indefinitely?
The site offers a free trial and free consultation. Platform Terms state that access is charged unless a specific element is explicitly offered free for a limited time; fees are presented when opening an account or choosing an element. Participant incentives and professional services are separate purchase scopes.
How can project data be used?
The Platform Terms allow project data, after de-identification, anonymization or aggregation, to train and improve Pulse Labs AI models. An opt-out is offered where technically feasible. Once data is integrated into results or AI models, deletion, correction or withdrawal may be functionally impossible.
Quick Facts
- Category
- UX research platform
- Primary users
- UX research, product, and design teams
- Research methods
- Surveys, interviews, evaluations, observations, and in-app feedback
- SDK platforms
- Android, iOS, and web
- Participant panel
- Pulse Voices
- Adoption model
- Free trial followed by charged platform access; recruiting/services scoped separately
Pulse Labs Traffic Analysis
Traffic data is for reference only.
- Domain Rating
- 59