# Productlane AI customer support for software teams, with a shared inbox and Linear integration. - Findings24: - Website: - Pricing: Freemium - Categories: Business Software ## What is Productlane? Productlane is a customer support platform for software companies that combines AI replies, a shared inbox, documentation, and customer feedback. It connects support conversations to product development through Linear, helping teams track reported problems and notify customers when fixes ship. The Productlane Agent grounds answers in help center articles and GitHub code. Custom connectors can also retrieve live account data from a company's API or MCP server, giving the agent context for customer-specific questions. ## What can Productlane do? ### Shared support inbox Handle email, Slack, Microsoft Teams, and live chat in one keyboard-first inbox. The agent can reply first while teammates handle conversations that need human attention. ### Code-informed AI answers The agent reads GitHub repositories and uses read-only reference articles derived from code to answer questions about current product behavior. ### Linear issue tracking and follow-up File issues in Linear and link customer threads to them. When a fix ships, the agent follows up with the customers who reported it. ### Help center draft generation Resolved conversations, closed issues, and merged pull requests generate article drafts and proposed updates. Teams review changes before publishing articles that the agent can cite. ### Customer portals and feedback Provide a support portal where customers track Linear requests and respond to conversations, alongside a feedback board for collecting and prioritizing requests. ### Changelog publishing Generate changelogs from Linear and GitHub, then distribute updates through Slack, email, or in-app notifications. ## Use Cases ### Handle recurring billing and product questions A SaaS support team can configure the agent with product and billing knowledge to answer common live chat questions, reserving human attention for cases that require judgment. ### Coordinate support with engineering When several customers report the same bug, support can connect their conversations to a Linear issue and keep affected customers informed as engineering delivers the fix. ### Maintain documentation as products change Teams shipping frequent updates can review article suggestions triggered by development activity and unanswered customer questions, keeping self-service content aligned with the product. ## Frequently Asked Questions ### What does Productlane cost? The pricing page lists Starter at $29, Pro at $59, and Scale at $99 per user per month, with monthly and yearly billing options. Enterprise has custom pricing. A free trial is offered. ### How are AI resolutions billed? Starter includes 25 AI resolutions, Pro includes 50, and Scale includes 100. Additional resolutions cost $0.79 each on these plans. Enterprise offers contract-based volume pricing. ### Which capabilities require higher plans? Pro adds the shared Slack inbox, custom connectors, reporting, and macros. Scale adds customer support portals, multiple portals, multilingual support, private portals, JWT SSO, and SLA policies. ### Can teams migrate existing support content? Productlane supports importing conversations from Zendesk, Intercom, or CSV. Its MCP capabilities can also help set up the platform; the Linearity case study describes rebuilding and translating a help center using past tickets and an existing knowledge base. ## Quick Facts - **Category**: AI customer support - **Primary users**: Software company support and product teams - **Core development integration**: Linear - **CRM integrations**: Attio and HubSpot - **Website**: https://productlane.com