New Relic

New Relic is an AI-powered observability platform that connects telemetry across apps, infrastructure, logs, digital experiences and AI systems. Start free or pay as you go.

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What New Relic is

New Relic is an AI-powered observability platform for monitoring applications, infrastructure, logs, digital experiences, and AI systems in one connected view. It correlates telemetry across the stack so teams can isolate root cause, reduce mean time to resolution, and understand how technical issues affect business outcomes.

The product combines application monitoring, digital experience monitoring, infrastructure monitoring, log management, security, and AI and agentic monitoring. The pricing page shows a free tier, Standard, Pro, and Enterprise editions, with usage-based pricing for data ingest and user access or compute-based pricing for newer capabilities.

Platform capabilities

Full-stack observability views

Connect application performance data with browser, infrastructure, logs, and transaction views so teams can trace issues across the stack.

Application performance monitoring

Use APM 360 to inspect health, dependencies, and root cause signals for applications and business transactions.

Digital experience monitoring

Capture session friction and UX flaws with digital experience monitoring and AI-assisted analysis of user behavior.

AI and agentic monitoring

Monitor model and agent interactions, token usage, and behavior across AI systems in real time.

Infrastructure and log monitoring

Track cloud-native and Kubernetes environments with infrastructure health tied back to application context.

Log management and data handling

Query logs in place and apply logs obfuscation in the free tier to reduce data handling work and support compliance workflows.

Common ways teams use New Relic

Incident investigation and root-cause analysis
Use APM 360 to follow a problem from user-facing symptoms through application dependencies, infrastructure, and logs until the likely root cause becomes visible.
Business transaction monitoring
Monitor key transactions with Transaction 360 to understand how service and infrastructure components affect critical revenue or customer workflows.
Digital experience analysis
Review session replay and browser-style experience signals to identify friction points and UX issues that may hurt conversion or satisfaction.
Infrastructure observability
Track cloud-native and Kubernetes environments alongside application context so infrastructure issues can be interpreted in terms of service impact.
AI workload monitoring
Watch model behavior, token usage, and agent interactions to help teams control accuracy and cost as AI systems move into production.

Pros and Cons

Pros

Combines application, infrastructure, logs, digital experience, security, and AI monitoring in one platform.
Includes a perpetual free tier with 100 GB of monthly data ingest and unlimited basic users.
Supports multiple user types, which lets teams separate lightweight access from full observability access.
Provides usage-based pricing and multiple editions for teams at different scales.
Surfaces transaction, dependency, and session-level context to help teams move from alerting to diagnosis more quickly.

Cons

The source material does not provide detailed integration coverage beyond a high-level claim of 780+ integrations and OpenTelemetry support.
Some advanced capabilities and edition boundaries are only described at a high level, so buyers may need the docs or a sales conversation to confirm fit.

FAQ

Is New Relic free to use?

New Relic offers a perpetual free tier with 100 GB of data ingest per month, one free full platform user, and unlimited basic users. Paid editions add more capacity and capabilities, with Standard, Pro, and Enterprise options for larger teams and security or support needs.

How does New Relic pricing work?

The pricing model is usage-based. The pricing page says New Relic charges for users and data ingest, or for compute and data ingest in the newer compute-based model.

What parts of the stack can New Relic monitor?

The source material shows APM, digital experience monitoring, AI and agentic monitoring, infrastructure monitoring, log management, and security on the platform. New Relic also says it supports OpenTelemetry and offers 780+ integrations on the pricing page.

How do the user types differ?

The source describes basic users, core users, and full platform users. Basic users can work with dashboards, queries, alerts, and instrumentation; core users add logs, error tracking, and IDE telemetry via CodeStream; full platform users get access to the full observability platform.

What does the free tier include?

The pricing page says the free tier includes one full platform user, unlimited basic users, 100 GB of data ingest, default logs obfuscation, and 500 synthetic checks, with no credit card required to start.

Quick Facts

Category: Observability platform
Primary use: Monitor applications, infrastructure, logs, digital experiences, and AI systems
Pricing model: Free tier plus usage-based paid editions
Free tier: 100 GB data ingest per month, one full platform user, unlimited basic users
User types: Basic, core, and full platform
Source domain: newrelic.com