Website chat and customization
Install a chat widget on one or multiple websites. Customize its appearance, language, and availability; customization options vary by plan.
LiveChat
Paid
Support website visitors with live chat, routing, conversation reports, and AI assistance for agents.
What is LiveChat?
LiveChat is website chat software for sales and customer support teams. Agents use its chat widget, visitor details, routing, canned responses, conversation history, and reports to answer questions and help shoppers. Built-in AI tools assist people with replies, writing, summaries, and chat organization.
Existing LiveChat customers retain their accounts and plans. New trials on livechat.com now use Text, the team's next product, with a different subscription and feature mix. Text's autonomous AI Agent and combined chat-and-ticket workspace are not automatically included in an existing LiveChat plan.
What can LiveChat do?
Routing and response tools
Distribute incoming chats to agents, transfer conversations, use canned responses, and keep internal notes and tags for follow-up.
AI assistance for human agents
Use knowledge-based reply suggestions, AI text editing, summaries, and suggested tags. Agents review the output rather than relying on it as an autonomous customer-service agent.
Visitor context
See contact details, location, and the pages visitors are viewing. Live visitor tracking limits are 100 on Starter, 400 on Team, and 1,000 on Business.
Conversation reports
Review chat volume, response times, satisfaction, and campaign conversions. Business adds advanced reporting, staffing prediction, and work scheduling.
Connected workflows
Connect ecommerce systems such as Shopify or WooCommerce and other Marketplace apps. Separate products and paid apps may need their own subscriptions; installing an integration does not include those products' plans.
Use Cases
“Answer questions while customers browse”
Place chat beside your website content and use page context to explain products, delivery, or account procedures.
“Route requests across a support team”
Distribute and transfer chats, reuse approved responses, and leave notes so another agent can continue the conversation.
“Improve replies with human review”
Import relevant knowledge for reply suggestions and use AI editing to clarify a message before an agent sends it.
“Plan staffing and review service”
Compare response times, satisfaction, and workload; use Business scheduling and staffing reports when those capabilities are needed.
Frequently Asked Questions
What do the existing LiveChat plans cost?
Prices are in USD. Starter is $19, Team $49, and Business $79 per user per month with annual billing; monthly billing is $25, $59, and $89. Enterprise has custom pricing. Every created user account is billed even when the person is offline. Starter allows one user; Team and Business allow up to 400. Taxes, private API usage, and separately paid Marketplace apps can add costs.
How do Starter, Team, and Business differ?
Starter includes 60-day chat history and basic widget customization. Team adds unlimited history, full customization, more tracked visitors, unlimited campaigns, and basic reporting. Business adds work scheduling, staffing prediction, advanced reporting, and agent-performance reporting.
Is LiveChat the same subscription as Text?
No. Existing LiveChat customers keep their plan, price, and login. Text has its own plans and combines chat, ticketing, and an autonomous AI Agent. Moving to Text is a product and subscription choice, rather than an automatic LiveChat feature upgrade. Current new trials use Text and run for 14 days without a credit card.
Does LiveChat include ChatBot or HelpDesk?
These are separate products that can connect with LiveChat. Their capabilities and subscription charges are not automatically part of a LiveChat plan. LiveChat's AI assistance for agents should also be distinguished from Text's autonomous AI Agent.
What should a team know about billing and customer data?
Paid subscriptions renew automatically unless cancelled before renewal; the terms do not refund unused time. Chat content and visitor information are stored to provide the service, and AI features may involve subprocessors with their own processing and retention terms. Your business remains responsible for the lawful collection of customer data, required notices, and appropriate use of AI output.
Quick Facts
- Product
- LiveChat website chat software
- Users
- Sales and customer support teams
- AI scope
- Reply and writing assistance for human agents
- Existing plans
- Starter, Team, Business, Enterprise
- New-trial product
- Text; separate plans and autonomous AI Agent
LiveChat Traffic Analysis
Traffic data is for reference only.
- Domain Rating
- 88