Website live chat
Start live chat on a website, preview the widget, and handle customer messages in a shared inbox-style experience.
LiveChat
ClaimLiveChat is a website live chat platform for sales, support, and AI-assisted messaging. Start a 14-day free trial and connect common website, ecommerce, and marketing tools.
Overview
LiveChat is a live chat platform for businesses that want to support visitors in real time, capture leads, and manage customer conversations from one place. The product pages position it for ecommerce and B2B teams, with workflows for sales, support, and automated service.
The site highlights a 14-day free trial, plans for small teams through enterprise, and AI-assisted features inside the app. It also emphasizes integrations, reporting, and tools for routing, follow-up, and chat automation so teams can handle incoming traffic more efficiently.
Key features
Sales and support workflows
Use pre-set messages, product recommendations, routing, and chat invitations to move visitors toward purchase or support resolution.
Chatbot automation
Assign repetitive questions and routine tasks to chatbots so agents can focus on more complex conversations.
AI-assisted agent tools
Get AI help inside the app with Copilot, including text enhancement, tag suggestions, and chat summaries.
Reporting and analytics
Review chat engagement, satisfaction, staffing, agent performance, and campaign or sales tracking from reports.
Integrations
Connect with 200+ integrations, including WordPress, Squarespace, Mailchimp, Shopify, BigCommerce, CRM tools, and Google Analytics.
Common use cases
Real-time website support
Teams can respond to website visitors in real time, answer questions, and keep conversations organized in a shared inbox while the site traffic is active.
Lead capture and conversion
Sales and marketing teams can use chat invitations, product recommendations, and lead qualification workflows to move visitors through the funnel.
Automated customer service
Support teams can handle recurring questions with chatbots and use agent tools to shorten response time on repetitive requests.
Performance reporting
Operators can track engagement, satisfaction, staffing, and campaign results to understand how chat contributes to service quality and revenue.
Connected customer workflows
Businesses can connect LiveChat to website, ecommerce, CRM, and marketing tools to keep chat data and workflows aligned with the rest of their stack.
Pros and Cons
Pros
- Combines live chat, AI assistance, chatbots, and reporting in one product.
- Supports both sales-led and support-led workflows on the same platform.
- Offers a free 14-day trial with no credit card required.
- Provides a broad integration layer for common website, ecommerce, CRM, and marketing tools.
- Includes reporting on engagement, satisfaction, staffing, and agent performance.
Cons
- The pages provided do not give a complete technical feature inventory, so some capabilities are described only at a high level.
- Enterprise purchasing appears to require contact with Sales rather than self-serve checkout.
- The source mentions 200+ integrations, but the supplied pages do not confirm every supported platform in detail.
FAQ
What is LiveChat used for?
LiveChat is a website chat platform used for real-time customer support, sales conversations, and automated handling of common inquiries. The source also shows it offering AI features and chatbot support.
Does LiveChat offer a free trial or paid plans?
The pricing page shows a 14-day free trial with no credit card required. Paid plans are listed for Starter, Team, Business, and Enterprise, with Enterprise handled through Sales contact rather than self-serve checkout.
Can LiveChat connect to other tools?
Yes. The source lists 200+ integrations and specifically mentions tools such as WordPress, Squarespace, Mailchimp, Shopify, BigCommerce, CRM systems, Google Analytics, and email marketing tools.
Who is LiveChat best suited for?
The product pages describe LiveChat as useful for both sales and customer support teams. Sales and marketing pages focus on lead capture and conversions, while customer support pages focus on handling customer messages and improving service.
What features are clearly supported by the source?
The source highlights live chat, AI-assisted reply help, chatbot automation for repetitive questions, reporting, and visitor tracking. It does not provide a full technical list of all capabilities on the pages provided.
Quick Facts
- Category
- Live chat software
- Primary use cases
- Sales, customer support, and chat automation
- Trial
- Free 14-day trial; no credit card required
- Pricing shape
- Starter, Team, Business, and Enterprise plans; Enterprise is sales-led
- Integrations
- 200+ integrations mentioned on the site
- Website
- livechat.com