WhatsApp shop and guided selling
Present products in WhatsApp conversations, guide shoppers through product discovery, and keep the purchase flow inside chat where possible.
Hello24
ClaimHello24 is a WhatsApp-focused conversational commerce platform for sales, marketing, and customer service. It helps businesses guide shoppers, automate campaigns, recover carts, and manage support conversations in chat.
Overview
Hello24 is a conversational commerce platform built for businesses that sell and support customers on WhatsApp. The site positions it as a tool for sales, marketing, and customer service, with products, checkout, payments, and support workflows brought into chat.
The product combines WhatsApp commerce features with automation and team tools. The source describes guided product search, checkout links, pay-on-WhatsApp flows, abandoned cart recovery, broadcasts, segmentation, and agent routing, along with integrations for Shopify, WooCommerce, Instagram DMs, and Facebook Messenger.
Features
Checkout and payment flows
Support auto checkout for selected products, payment integration, and pay-on-WhatsApp flows to reduce friction before order completion.
Marketing automation and re-engagement
Send broadcast campaigns, segment customers, automate follow-ups, and recover abandoned carts with targeted WhatsApp messages.
Chatbots and lead handling
Use chatbot automation, topic-based routing, lead qualification, surveys, and multilingual chatbots to manage inbound conversations.
Platform integrations
Connect Shopify, WooCommerce, Instagram DMs, Facebook Messenger, and developer APIs for custom workflows and integrations.
Analytics and team management
Track campaign engagement and agent activity with analytics, plus shared team inbox capabilities for support operations.
Use Cases
Conversational selling in chat
Use Hello24 to guide shoppers through product discovery in WhatsApp, answer product questions, and move them into checkout without forcing a separate sales conversation elsewhere.
WhatsApp marketing campaigns
Run broadcast campaigns, segment audiences, and send follow-ups or retargeting messages based on browsing or purchase history to support repeat purchases and promotion workflows.
Cart recovery and checkout completion
Recover abandoned carts, send checkout links, and use payment integration or pay-on-WhatsApp flows to reduce friction for customers who stop mid-purchase.
Customer service and agent support
Handle inbound support requests through WhatsApp with chatbot automation, topic-based routing, and shared agent access for teams managing order questions or service issues.
Store integration with ecommerce platforms
Connect Shopify or WooCommerce product catalogs to WhatsApp so customers can browse items and complete commerce flows that are tied to existing ecommerce operations.
Pros and Cons
Pros
- Covers sales, marketing, and customer service in one WhatsApp-focused platform.
- Supports guided shopping, abandoned cart recovery, and pay-on-WhatsApp workflows.
- Includes customer segmentation, broadcasts, chatbot automation, and analytics.
- Offers multiple integrations, including Shopify, WooCommerce, Instagram DMs, and Facebook Messenger.
- Provides team-oriented features such as agent routing and multiple logins on paid plans.
Cons
- Pricing is listed for Growth and Pro, but Enterprise requires direct contact, so full costs are not fully transparent from the page alone.
- The site provides feature-level claims, but the available source set gives limited detail on implementation steps, setup complexity, and admin controls.
FAQ
What is Hello24 used for?
Hello24 is positioned as a conversational commerce platform that supports sales, marketing, and customer service on WhatsApp. The pricing page also says it offers free Shopify and WooCommerce integration, Instagram DMs integration, and Facebook Messenger integration on its plans.
What workflows does Hello24 support?
The source highlights guided product search, auto checkout for selected products, pay on WhatsApp, abandoned cart recovery, broadcast campaigns, customer segmentation, chatbot automation, and shared agent inboxes on higher plans.
Does Hello24 have fixed pricing?
The pricing page shows Growth, Pro, and Enterprise plans, with monthly pricing listed in USD and INR for Growth and Pro, while Enterprise is custom. It also notes that prices are exclusive of WhatsApp charges and local taxes.
Which integrations are mentioned on the site?
Yes. The site mentions integrations with Shopify, WooCommerce, Instagram DMs, and Facebook Messenger, plus developer APIs and custom integrations on paid plans.
Can teams use Hello24 for customer support?
The pricing page mentions up to 8 agent logins on Growth and up to 15 on Pro, while Enterprise supports a custom number of agent logins. This suggests the platform is designed for team use, not just single-user workflows.
Quick Facts
- Category
- Conversational commerce platform
- Primary channel
- Core use
- Sales, marketing, and customer support
- Integrations mentioned
- Shopify, WooCommerce, Instagram DMs, Facebook Messenger
- Pricing model
- Paid plans with Growth, Pro, and custom Enterprise options
- Source domain
- hello24.ai