An AI-native IT service and enterprise service management platform for IT, HR, and other internal teams. Handles employee requests through Slack, Microsoft Teams, and other channels, combining AI agents with workflows, knowledge, and asset and application records.
Harmony is an AI-native IT service management (ITSM) and enterprise service management (ESM) platform. Its AI Service Desk Agent receives employee requests through Slack, Microsoft Teams, email, a portal, and call centers; it can classify requests, gather organizational context, take supported actions, and hand work to a person when needed.
The platform brings request resolution together with records and workflows for assets, applications, employees, knowledge, and policies. It is designed for IT and additional internal desks such as HR, Finance, Facilities, Procurement, and Legal.
Requests can arrive through Slack, Teams, email, a portal, or a call center. Harmony classifies each by request type, desk, suggested priority, reporter, and search tags, and can re-run classification when details change.
The agent searches connected knowledge sources, applies relevant policy, and can invoke agents for actions such as access grants, password and MFA resets, group membership changes, and device actions. Work needing human judgment can be handed off with context.
Approval chains can require all approvers or any one, use role-based approvers, and include reminders, timeouts, escalation, and an audit trail of decisions.
Harmony describes more than 100 production-ready agents and provides an agent builder for processes tailored to an organization's tools, policies, and workflows.
The platform uses tickets, user interactions, and organizational context to generate and update a knowledge base, and can recommend relevant articles during ticket creation.
Management capabilities cover assets, applications, employees, compliance, and policies. Listed workflows include application-access requests, license-expiration discovery, device recovery, and device health detection.
Employees can ask for access or password and MFA assistance in Slack or Teams. Agents can use organizational context and policy to perform supported actions, with exceptions routed to a human.
An onboarding workflow can coordinate account provisioning, software access, tickets, and welcome communication. Offboarding can coordinate access cleanup and recovery of company assets.
IT teams can route application-access requests through approvals and provisioning, and manage identity-provider group membership through a controlled workflow rather than ad hoc requests.
Teams can identify issues such as low storage, overdue restarts, printer health problems, or upcoming license and certificate expirations, then prompt or coordinate action before a user reports a failure.
Organizations can operate separate desks for IT and departments such as HR, Finance, Facilities, and Legal. Human-dependent work can be handed off and synchronized with tools including Jira, Monday, and Asana.
The site lists Slack, Microsoft Teams, email, a portal, and a call center as intake channels. It specifically describes the AI Service Desk Agent as answering employees in Slack and Teams.
Work requiring a person can be sent to a context-rich human agent view. Harmony also describes approval workflows and bidirectional synchronization with Jira, Monday, and Asana for downstream work.
Yes. Harmony describes multi-desk use across IT, HR, Facilities, Finance, Procurement, and Legal.
Harmony does not publish a generic list price. Quotes are based on factors including company size, departments or desks in use, expected request volume, and environment complexity.
The pricing page says deployments include core AI agent capabilities, the AI Service Desk Agent for Slack and Microsoft Teams, knowledge-base generation, core integrations for identity, devices, and applications, and support. Governance and administration scope varies by deployment.
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