Glassbox

Glassbox is a digital customer experience analytics platform for web and mobile apps. Analyze journeys, replay sessions, investigate fraud, and retain digital records.

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Overview

Glassbox is a digital customer experience analytics platform for web and mobile apps. It combines session replay, customer journey analytics, alerts, and AI-assisted insights to help teams understand where customers struggle and what to fix next.

The site organizes the product around three primary outcomes: Proactive CX for finding and prioritizing friction, Preventive CX for fraud detection and investigation, and Secure CX for digital record keeping and compliance. That makes the platform relevant for teams that need both experience optimization and operational control, especially in regulated industries.

Features

Journey visibility and drop-off analysis

Captures user interactions across digital channels and uses visual journey mapping so teams can see where customers abandon a site or app and why.

Session replay

Provides real-time session replays so teams can review the exact experience a customer saw while investigating friction, support cases, or conversion issues.

Impact-based issue prioritization

Uses error analysis, Augmented Journey Mapping, and Voice of the Silent to connect issues with conversion drop-offs and prioritize fixes by impact.

Real-time analytics and search

Includes auto-instrumented session data, real-time alerts, AI-fueled insights, and natural-language search for faster analysis and investigation.

Fraud and compliance workflows

Supports session capture, fraud detection workflows, customer support investigation, and digital record retention for regulated environments.

Enterprise deployment flexibility

Offers on-prem, cloud, and hybrid deployment options, along with unlimited users and APIs on the Proactive CX page.

Use cases

Conversion drop-off analysis
Use Glassbox to identify where users abandon a journey, connect that drop-off to the relevant interaction pattern, and decide which fixes are most likely to improve conversion.
Fraud detection and investigation
Use session replay, real-time alerts, and interaction analysis to investigate suspicious behavior such as DOM tampering or account takeover attempts and support fraud resolution.
Digital record keeping and audit support
Store key sessions in Session Vault, retrieve them on demand, and use the audit trail and timestamps to answer complaints or demonstrate compliance.
Customer support and case resolution
Help support teams see the customer’s exact experience during a live issue, then resolve the problem faster with replay and contextual session data.
Mobile experience optimization
Track friction in native mobile apps and use the platform’s mobile analytics to improve login, activation, and other mobile journeys.

Pros and Cons

Pros

Combines experience analytics, fraud investigation, and compliance record keeping in one platform.
Shows concrete workflows such as session replay, visual journey mapping, and searchable session capture.
Supports multiple deployment models, including on-prem, cloud, and hybrid.
Includes AI-fueled insights, real-time alerts, and natural-language search for faster analysis.
Provides a secure session vault with tamper-proof, time-stamped records and audit logs.

Cons

The pricing page currently returns a page-not-found result, so the site does not provide up-to-date pricing details in the collected sources.
The available pages are strong on positioning and workflows, but they do not publish much technical detail about integrations or supported external systems.

FAQ

What does Glassbox do?

Glassbox is designed to capture and analyze digital customer interactions across web and mobile experiences, so teams can investigate drop-offs, fraud signals, complaints, and compliance questions from the same platform.

Which core capabilities are described on the site?

The source material highlights session replay, customer journey analytics, digital record keeping, mobile app analytics, real-time alerts, and AI-fueled insights.

Who is Glassbox aimed at?

Glassbox positions itself for regulated enterprises and financial services teams, with pages focused on proactive CX, preventive CX, and secure CX.

Is pricing published on the site?

The pricing page currently returns a page-not-found result, so the site content available here does not provide active pricing or plan details.

Quick Facts

Category: Digital customer experience analytics
Platform: Web and mobile apps
Primary workflows: Session replay, customer journey analytics, fraud detection, digital record keeping
Deployment: On-prem, cloud, and hybrid options
Source domain: glassbox.com
Pricing: No active pricing details found; pricing page returns page-not-found