# Fullview Cobrowsing and session replay for customer support teams - Findings24: - Website: - Pricing: Freemium - Categories: AI Sales Assistant ## What is Fullview? Fullview is a cobrowsing and session replay platform for customer support teams. It combines live screen collaboration with automatic session recording so agents can understand what a customer saw, what they did, and where an issue appeared without asking for screenshots or repeated explanations. The product is designed to fit inside existing support workflows. Agents can launch a cobrowsing session from a helpdesk ticket, review prior sessions with visual and technical context, and use those records to diagnose problems, escalate clearly, and move between replay and live help in one place. ## What can Fullview do? ### One-click cobrowsing from the helpdesk Start a cobrowsing session in one click from a helpdesk ticket, then view the customer's screen live and interact with it in real time. ### Automatic session recording Every user session is recorded automatically so agents can review what happened before the ticket arrived and see where the customer got stuck. ### Technical context in every session Console logs, JavaScript errors, network errors, and failed API calls appear alongside the visual replay or live cobrowsing session. ### Privacy and access controls Mask sensitive fields, restrict which pages are recorded, customize agent permissions, and control session access. ### Helpdesk integrations Connect directly with Zendesk, Intercom, Salesforce, and HubSpot to work from the ticket sidebar. ### Replay-first support workflow See session replays first, then escalate to cobrowsing when live help is needed, all in the same platform. ## Use Cases ### Live issue resolution from support tickets Support agents can open a live cobrowsing session from a ticket, watch the customer's screen, and guide them through steps without scheduling a call or asking the customer to share anything extra. ### Pre-ticket troubleshooting with replay When a ticket arrives, teams can review the recorded session first to see the clicks, scrolls, errors, and console data that happened before the customer reached out. ### Bug diagnosis with technical context Support and engineering teams can use the visual replay plus console and network data to isolate JavaScript errors, failed API calls, and other technical issues. ### Guided help for complex workflows Agents can respond more precisely when customers are stuck on forms, settings, or navigation, because they can take control during a cobrowsing session and walk through the product together. ### Helpdesk-native support operations Teams can keep work inside their helpdesk by launching and linking sessions from Zendesk, Intercom, Salesforce, or HubSpot ticket sidebars. ## Frequently Asked Questions ### What is included in a Fullview plan? Fullview provides cobrowsing, automatic session replays, console data access, and helpdesk integrations with Zendesk, Intercom, Salesforce, and HubSpot. Privacy controls and data masking are included at every tier. ### How quickly can Fullview be set up? Most teams are up and running within a day. The setup described on the site is to add a lightweight script to your web application, connect your helpdesk, and start cobrowsing and viewing replays. ### Can Fullview work inside an existing helpdesk? Yes. Fullview integrates directly with Zendesk, Intercom, Salesforce, and HubSpot, and agents can start sessions from the ticket sidebar without leaving the helpdesk. ### What security and compliance controls does Fullview offer? Fullview is SOC 2 and GDPR compliant, uses AWS hosting with EU or US region options, and supports masking sensitive fields, customizable agent permissions, and encrypted session data. ### How is Fullview priced? Pricing is based on team size and monthly session volume. The pricing page says both cobrowsing and session replays are included, and enterprise plans include custom SLAs, dedicated support, and advanced security features. ## Quick Facts - **Category**: Cobrowsing and session replay - **Primary users**: Customer support teams - **Integrations mentioned**: Zendesk, Intercom, Salesforce, HubSpot - **Deployment**: Lightweight script for a web application - **Hosting**: AWS, with EU or US region options - **Pricing model**: Custom quote based on team size and session volume