# eBanqo Omnichannel customer engagement for sales and support teams - Findings24: - Website: - Pricing: Freemium - Categories: AI Chatbot ## What is eBanqo? eBanqo is an omnichannel customer engagement platform for sales and support teams. It brings automated support, live chat, self-service, and broadcast messaging into one dashboard so businesses can manage customer conversations across web chat and messaging apps. The site positions the product for web chat and channels such as WhatsApp and Messenger, and the pricing page shows plans for free, growth, and enterprise use. The product is offered as a customer engagement and conversational AI platform rather than a single-purpose chat widget. ## What can eBanqo do? ### AI chatbot for inquiries and FAQs Automates replies to questions and FAQs with an AI chatbot to reduce support workload and speed up response times. ### Multichannel live chat Lets teams handle customer conversations from different messaging and social apps in one dashboard. ### Self-service workflows Supports customer self-service so people can resolve issues or complete purchases without contacting an agent. ### Natural language processing Includes natural language processing to help the bot understand requests and intents more accurately. ### Broadcast messaging and targeting Provides push notifications for broadcast messages, with targeting criteria to send announcements, updates, or offers to selected groups. ## Use Cases ### Automated customer support Route incoming questions to an AI chatbot so common issues and FAQs can be answered without a human agent handling each message. ### Unified agent inbox Let support agents manage conversations from several messaging apps in one place instead of switching between channels. ### Customer self-service Use self-service flows to help customers resolve issues or purchase goods and services on their own. ### Customer broadcasts and promotions Send announcements, updates, or offers to targeted customer groups through broadcast messaging. ### Real-time sales and support chat Use live chat on the website and social channels to respond to customers in real time and improve resolution speed. ## Frequently Asked Questions ### What is eBanqo? eBanqo is an omnichannel customer engagement platform for customer support and service conversations on web chat and messaging apps such as Messenger and WhatsApp. ### What can agents do with eBanqo? Agents can chat with customers from different social media and messaging apps in one dashboard. ### What are the main features of the platform? The source pages describe an AI chatbot, multichannel live chat, self-service options, natural language processing for bot understanding, and push notifications for broadcast messaging. ### What happens when the trial ends? The pricing page shows a 30-day trial. If the trial expires, data and setup remain intact and users can log in and choose a plan. ### Can customers change plans or pay monthly? The pricing page says subscriptions can be upgraded or downgraded at any time. It also states that payment is accepted by major credit cards and subscriptions renew automatically at the end of each billing cycle. ## Quick Facts - **Category**: Conversational AI / customer engagement - **Platform type**: Omnichannel customer support and sales platform - **Primary users**: Sales and support teams - **Pricing model**: Free, growth, and enterprise plans with a trial mentioned - **Source domain**: ebanqo.com - **Notable channels**: Web chat, WhatsApp, Facebook Messenger, Instagram DM, in-app chat, eBanqo Chat