# Desku AI customer service platform with shared inbox, chatbot, and knowledge base - Findings24: - Website: - Pricing: Freemium - Categories: AI Sales Assistant, AI Chatbot, AI Knowledge Base ## What is Desku? Desku.io is an AI customer service software platform for small businesses, startups, ecommerce teams, and SaaS support teams. It combines a shared inbox, AI chatbot, knowledge base, and omnichannel messaging so teams can manage customer conversations from one workspace. The product is built to reduce the need to switch between tools. The site describes chat, email, and social messages flowing into a unified inbox, with no-code chatbot setup, automation features, and support workflows designed to help teams respond faster and keep context in one place. ## What can Desku do? ### Unified shared inbox Combine customer conversations from chat, email, and social channels into one inbox so agents can work from a single view instead of switching tools. ### AI chatbot builder Use the no-code chatbot builder to create automated conversation flows and train bots with knowledge base articles, FAQs, or product data. ### Chat and bot surface Set up website chat widgets and chat bots as the customer-facing entry points for support and self-service. ### Inbox automation and triage Use rules, routing, canned responses, working hours, internal notes, and round-robin assignment to organize incoming support work. ### Knowledge base support Offer help center and knowledge base content so customers and agents can find step-by-step guidance and reduce repeated questions. ### Connected apps and channels Connect support operations with storefront and messaging tools such as Shopify, WooCommerce, Slack, Facebook, Instagram, WhatsApp Business, Telegram, Aircall, and Zapier, depending on plan. ## Use Cases ### Day-to-day support operations Centralize incoming customer messages from chat, email, and social channels so agents can see context and respond from one inbox. ### 24/7 self-service automation Launch a no-code chatbot trained on FAQs, knowledge base content, or product data to handle common questions around the clock. ### Team collaboration and workload management Route and balance incoming conversations across a small team using rules, round-robin assignment, working hours, and internal notes. ### Ecommerce customer support Support ecommerce workflows by connecting storefront and messaging tools such as Shopify, WooCommerce, Facebook, Instagram, and WhatsApp Business, where available on the plan. ### Help content and guided support Use the knowledge base and help widget to give customers self-service guidance and reduce repetitive questions for the support team. ## Frequently Asked Questions ### What is Desku used for? Desku is designed to bring chat, email, and social messages into one shared inbox so teams can handle customer support in one place. The pricing page also shows that it offers a free trial and multiple paid plans for different team sizes. ### Do I need to code to set it up? The source materials say Desku can be used without coding. Its no-code chatbot builder lets teams build conversational flows with drag-and-drop and train a bot using knowledge base content, FAQs, or product data. ### Which channels and integrations does Desku support? Yes. The site says Desku supports customer conversations across chat, email, and social channels, and the pricing page lists channels and apps such as website chat, email, Facebook Messenger, Instagram, WhatsApp Business, Telegram, Shopify, WooCommerce, Slack, and others depending on plan. ### What kinds of support workflows does Desku cover? The home page says teams can use Desku to manage live chat, email, and social messages in one inbox, collaborate on customer queries, and automate repetitive tasks. The pricing page also includes shared inbox, routing, canned responses, and ticket automation features. ## Quick Facts - **Category**: AI customer service software - **Platform**: Web-based support platform with mobile apps listed in pricing materials - **Primary users**: Small businesses, startups, ecommerce teams, and SaaS support teams - **Source domain**: desku.io - **Pricing**: Free trial plus multiple paid plans, including a free plan and monthly tiers - **Core workflow**: Shared inbox for chat, email, social, and chatbot-led support