# Chatwoot AI-powered open-source support across chat, email, WhatsApp, and social channels - Findings24: - Website: - Pricing: Freemium - Categories: AI Chatbot ## What is Chatwoot? Chatwoot is an AI-powered, open-source customer support platform for teams that want to manage customer conversations in one place. It supports both self-hosted deployment on your own infrastructure and a cloud option, so organizations can choose how they want to run the system. The product combines an omnichannel support desk, a Help Center, and the Captain AI assistant. The support desk is built to bring together live chat, email, WhatsApp, Instagram, Facebook, and other channels, while Captain helps with reply suggestions, thread summaries, translations, and automated answers based on help-center content, chats, and FAQs. ## What can Chatwoot do? ### Omnichannel shared inbox Bring chat, email, WhatsApp, Instagram, Facebook, and other channels into one collaborative inbox so agents can see the full conversation history in a single place. ### AI-assisted responses Use Captain to draft replies, summarize long threads, suggest help-center articles, translate messages, and answer common questions with content from help articles, chats, and FAQs. ### Smart routing and SLAs Assign conversations by language, plan, sentiment, or region and use SLA timers and escalation paths to keep ownership clear. ### Team collaboration tools Work together with private notes, @mentions, shared context, and keyboard shortcuts to resolve complex issues without leaving the inbox. ### Help Center and knowledge base Offer a branded self-service experience with a flexible Help Center, multiple portals, custom domains, and AI-powered search. ### API and extensibility Extend the platform with developer APIs and an API channel for custom support workflows and integrations. ## Use Cases ### Centralize omnichannel support Unify customer messages from live chat, email, WhatsApp, and social channels in one inbox so agents can work from a single timeline instead of switching tools. ### Speed up agent replies Use Captain to draft responses, summarize long conversations, translate messages, and suggest help-center content when agents need to respond faster. ### Manage support operations Route conversations to the right people based on language, region, sentiment, or account needs and keep teams accountable with SLAs and escalation paths. ### Offer self-service help Publish self-service content through a branded Help Center with portals and AI-powered search so customers can find answers without opening a ticket. ### Support custom integrations Build custom support flows with the API or API channel when a standard inbox setup is not enough for a specific workflow. ## Frequently Asked Questions ### What is Chatwoot? Chatwoot is an AI-powered, open-source customer support platform that can be self-hosted on your own infrastructure or used through Chatwoot Cloud. It is designed to manage conversations across channels such as live chat, email, WhatsApp, Instagram, Facebook, and more. ### Does Chatwoot offer a free plan or trial? The source shows a 15-day free trial on the pricing page. Chatwoot also offers a free Hacker plan for up to 2 agents, with paid plans for larger teams. ### How does the support desk workflow work? Chatwoot’s support desk brings chat, email, WhatsApp, and social messages into a shared inbox. The product page also describes smart routing, AI-assisted replies, private notes, @mentions, and shared context for team collaboration. ### Can Chatwoot be self-hosted? The product is available as a cloud service or as a self-hosted deployment. The pricing pages separate cloud plans from self-hosted plans, and the home page emphasizes self-host or cloud options. ## Quick Facts - **Category**: Customer support platform - **Deployment**: Cloud or self-hosted - **Primary users**: Support teams and customer-facing teams - **Source domain**: chatwoot.com - **Pricing**: Free trial plus free and paid plans - **Notable workflow**: Shared inbox with AI assistance and routing