Unified omnichannel inbox
Manage customer conversations across supported channels from a single dashboard, with multi-agent chat and assisted sales workflows for support and commerce teams.
BusinessOnBot
Freemium
AI-powered omnichannel marketing, support, and commerce platform for D2C brands and enterprises.
What is BusinessOnBot?
BusinessOnBot is an AI-powered omnichannel platform for D2C brands and enterprises. It combines marketing, customer support, and conversational commerce across channels including WhatsApp, Instagram, email, RCS, SMS, and web. Teams can manage interactions from a unified inbox, use automation and customer data to improve engagement, and support assisted sales workflows that turn conversations into orders.
What can BusinessOnBot do?
AI sales assistance
Use AI-driven product recommendations, smart upsells, catalog search, and contextual conversation flows to help customers discover products and complete purchases.
Marketing automation and segmentation
Build customer journeys, follow-up campaigns, custom flows, and segmented campaigns for more targeted messaging across supported channels.
WhatsApp commerce tools
Connect a WhatsApp catalog, support in-app payments and fast checkout, display products in chat, and use widgets and workflows to engage customers.
Customer support analytics
Track support performance and customer satisfaction through an analytics interface designed to provide visibility into response and support outcomes.
Retargeting and recovery workflows
Track visitors who leave product or checkout pages, then use captured behavior for retargeting with reminders or relevant offers, even when visitors have not shared full details.
Use Cases
“Acquire customers through WhatsApp and Instagram”
D2C marketing teams can connect ads, automate Instagram comments and direct messages, and engage prospects in WhatsApp conversations to support acquisition campaigns.
“Run conversational product sales”
Commerce teams can present catalogs, recommend related products, answer questions, and guide customers through assisted sales and WhatsApp checkout.
“Provide centralized customer support”
Support teams can handle queries from multiple channels in one workspace, use AI-assisted responses, and collaborate through multi-agent chat.
“Recover abandoned shopping journeys”
Brands can capture behavioral signals from visitors who leave product or checkout pages and trigger contextual follow-ups such as reminders or limited-time discounts.
“Coordinate cross-channel campaigns”
Marketing teams can combine journey building, audience segmentation, personalized messaging, and follow-up automation across WhatsApp, email, Instagram, RCS, and SMS.
Frequently Asked Questions
Which channels does BusinessOnBot support?
Messaging and commerce workflows span WhatsApp, Instagram, email, RCS, SMS, and web engagement. Channel access depends on the selected plan and configured connections.
Can BusinessOnBot be used for both support and sales?
Yes. It combines a unified support inbox with assisted sales, product recommendations, smart upsells, catalog tools, and checkout-related workflows.
Does BusinessOnBot integrate with ecommerce platforms?
BusinessOnBot connects ecommerce stores with chat-based commerce workflows, including Shopify, Magento, and WooCommerce integrations. A Shopify app is available for connecting a store.
Can multiple agents use the platform?
Yes. Teams can collaborate through multi-agent chat and assisted-sales workflows.
Does the platform offer analytics?
Support analytics cover customer satisfaction and response performance. The omnichannel dashboard provides visibility into activity across connected channels.
Quick Facts
- Category
- AI-powered omnichannel marketing, support, and commerce platform
- Primary users
- D2C brands and enterprises
- Core channels
- WhatsApp, Instagram, email, RCS, SMS, and web
- Ecommerce integrations
- Shopify, Magento, and WooCommerce
- Primary workflow
- Manage customer engagement, support, and conversational sales from a unified dashboard
- Website
- businessonbot.com
BusinessOnBot Traffic Analysis
Traffic data is for reference only.
- Domain Rating
- 47
