# AIHelp In-app and web customer support with AI automation and agent workflows for app teams. - Findings24: - Website: - Pricing: Paid - Categories: AI Chatbot, Business Software ## What is AIHelp? AIHelp is a customer support and in-app operations platform for mobile apps and websites. It combines customer messaging, ticket handling, AI-assisted responses, and operational tools in a shared service workflow. Mobile support is delivered through an SDK and chat API, while web chat supports conversations with website visitors. Teams can use automation for common issues and move conversations to human agents when needed. ## What can AIHelp do? ### In-app messaging and operations Deliver targeted messages, announcements, news, guides, and other help-center content inside a mobile app to inform users and support engagement campaigns. ### AI chatbot with agent handoff Provide immediate automated responses to user requests, with a transition to team support when a case needs a human agent. The system can use agent feedback and support outcomes to inform its handling of requests. ### Smart auto-check forms Let users submit customizable forms that automatically check selected issues, such as account problems, and return a result without requiring an agent to perform each step. ### Ticket assignment and follow-up Automatically classify incoming tickets by issue type and allow agents to take ownership, or assign tickets manually. Agents can add tags and notes to record progress for follow-up. ### Multichannel support and translation Multichannel and translation add-ons bring messages and feedback from supported web, email, social, and store-review channels into a central view. Conversation translation supports more than 40 languages. ### AI support tools and analytics The feature set includes an AI assistant for recognizing user emotions and helping handle questions, knowledge-base content optimization, AI Agents, an LLM-powered Copilot, and natural-language data analysis through ChatBI. ## Use Cases ### Resolve common account issues Use an auto-check form to collect issue details and check cases such as lost-account access, reducing the need for agents to gather information through repeated exchanges. ### Handle app support at scale Route categorized mobile-app tickets to agents, who can claim work, document progress, and maintain continuity when another agent follows up. ### Support website visitors Offer web chat so website visitors can start a conversation with the support team. ### Reach users with app updates Use in-app messages and help-center materials to share announcements, guides, and operational information with people using the app. ### Manage feedback from several channels Bring messages and store reviews from supported social, web, email, and app-review channels into one platform for response and review management. ## Frequently Asked Questions ### Does AIHelp support both mobile apps and websites? Yes. Mobile support uses an SDK and chat API, and web chat serves website visitors. ### Can automated support pass a case to a person? Yes. AIHelp’s chatbot can transition a conversation to team support when needed. ### How are tickets assigned and tracked? Tickets can be automatically classified by issue type. Agents can take tickets from their issue category or use manual assignment, then add tags and notes for follow-up. ### Which communication channels can be managed? Supported channels include web, email, Facebook Messenger, WeChat, Twitter, VKontakte, Google Review, and store reviews. Multichannel support is an add-on capability. ### How is pricing determined? AIHelp offers a 21-day trial without a credit card during the trial. Regular plans are billed monthly afterward, with plan and usage options based on support needs. Add-ons are separate capabilities. For MAU-based usage, iOS and Android devices are aggregated without an extra platform charge. ## Quick Facts - **Category**: Customer support and in-app operations platform - **Platforms**: Mobile apps and web - **Mobile delivery**: SDK and chat API - **Support workflow**: Ticket classification, assignment, agent notes, and follow-up - **Language support**: Conversation translation in more than 40 languages - **Pricing model**: 21-day trial; monthly paid plans and optional add-ons