AIHelp

AIHelp is a customer support and in-app ticketing platform for mobile apps and web experiences, centralizing support chats and operational updates.

AI Customer Support

Visit Website

Customer support platform for mobile and web

AIHelp is a customer support and in-app ticketing platform for mobile apps and web experiences. It combines in-app messaging, chatbots, help center content, and support workflows so teams can respond to users where they are already active.

The site positions the product for support, operations, and customer engagement teams that need to manage questions, issues, announcements, reviews, and follow-up from a centralized dashboard. The pricing page shows a 21-day trial and monthly billing after the trial, with MAU-based pricing and no extra charge for multiple platforms.

Core capabilities

In-app messaging

Send targeted in-app messages to users while they are active in the app, including reminders, prompts, and behavior-based messages.

AI chatbot

Provide automated responses through built-in chatbots that can hand off to human support when needed.

Smart auto-check forms

Collect and validate user issue details with customizable smart auto-check forms before agents step in.

Help center and operations

Run a help center for announcements, news, strategies, guides, and other in-app content.

Multi-channel support

Manage support across channels such as web, email, social channels, and store reviews from one platform.

Translation and AI assistant tools

Translate conversations in over 40 languages and use AI-assisted tools to help agents respond faster.

Common use cases

In-app customer support
Help product teams answer user questions inside a mobile app without forcing users to leave the experience.
Automated frontline support
Let support teams route repetitive questions to chatbots and pass unresolved issues to agents.
In-app operations updates
Coordinate announcements, strategies, guides, and news inside the app’s help center and operations tools.
Multi-channel service operations
Centralize feedback from web, social, and store-review channels so agents can manage responses in one place.
Multilingual support workflows
Support multilingual users by translating conversations and using AI assistance to speed up replies.

Pros and Cons

Pros

Supports both mobile and web support workflows from one platform.
Combines chatbots, in-app messaging, help center content, and operational tools in a single product.
Includes multilingual support with translation tools for support teams.
Offers a 21-day trial before billing starts.
Documents no extra charge for multiple platforms in MAU aggregation.

Cons

The public site does not document a full integration matrix or platform-by-platform technical requirements.
Pricing details are based on MAUs and team needs, but the site does not publish plan prices on the pages provided.

FAQ

What does AIHelp do?

AIHelp provides in-app messaging, AI chatbots, a help center, smart auto-check forms, live chat, push notifications, translation tools, and multi-channel support workflows for mobile and web.

Does AIHelp offer a trial?

The pricing page says AIHelp offers a 21-day trial to download and integrate the SDK in a mobile app without entering credit card details during the trial.

Is AIHelp for mobile, web, or both?

The source describes AIHelp as available for mobile and web, and it supports multiple social and support channels from a centralized view. The developer page also mentions SDKs and embedded code for the web version.

Does AIHelp charge extra for multiple platforms?

The pricing page states that iOS and Android app usage is aggregated for MAU calculation and that there is no extra charge for multiple platforms.

What integrations are documented publicly?

The source does not provide a complete public integration list. It does mention SDK-based mobile support and embedded code for web integration.

Quick Facts

Category: Customer support platform
Primary channels: Mobile apps and web
Trial: 21-day trial
Pricing model: Monthly billing based on MAUs and team needs
Public site: aihelpcn.net
Notable workflow: In-app messaging, chatbot handoff, and support ticket handling