# Samespace A contact center platform combining AI automation, agent workflows, telephony, and analytics. - Findings24: - 웹사이트: - 카테고리: AI 워크플로 자동화 ## Samespace란 무엇인가요? Samespace is a full-stack customer experience platform for contact centers. It combines AI agents, no-code workflow design, operational analytics, integrations, and built-in telephony to manage customer interactions across channels. The platform is intended to coordinate automated workflows with human agent support and connect contact center work to existing enterprise systems. ## Samespace(으)로 무엇을 할 수 있나요? ### AI agents for complex workflows Samespace AI agents execute workflows and connect with CRMs, databases, and enterprise systems while retaining customer history and intent. ### No-code journey design Studio provides a drag-and-drop interface for designing and launching customer journeys without writing code. ### Live operational intelligence Insights offers real-time operational information, live agent monitoring, and AI-powered analytics for performance review and decision-making. ### Enterprise system integrations Apps connects with existing CRM, telephony, ticketing, and other systems. ### Built-in telephony The platform supports making and receiving calls using local numbers in more than 100 countries. ### Deployment and developer options Samespace can be deployed on-premises or in Samespace Cloud. Serverless functions and open APIs support custom workflow development. ## 사용 사례 ### Automate customer-service workflows Use AI agents to execute complex workflows and connect actions to customer records and enterprise systems while preserving interaction history and intent. ### Build customer journeys without code Contact center teams can configure and launch customer journeys through Studio's drag-and-drop workflow controls. ### Monitor live contact center operations Operations teams can use live agent monitoring and real-time analytics to inform decisions while service work is underway. ### Connect contact center systems Teams can link CRM, ticketing, and telephony systems through the platform's integration capability. ### Support global calling or private deployment needs Organizations can use local numbers across more than 100 countries and choose on-premises or Samespace Cloud deployment. ## 자주 묻는 질문 ### Can teams build workflows without coding? Yes. Studio uses drag-and-drop controls to design and launch customer journeys without writing code. ### What systems can Samespace connect to? The site identifies CRMs, databases, enterprise systems, telephony, and ticketing systems as integration targets. ### Does Samespace include telephony? Yes. Built-in telephony supports making and receiving calls with local numbers in more than 100 countries. ### What deployment options are offered? The site lists on-premises deployment and Samespace Cloud, with full feature parity. ## 주요 정보 - **Category**: Customer experience and contact center platform - **Platform components**: AI agents, workflow studio, analytics, integrations, and telephony - **Deployment**: On-premises or Samespace Cloud - **Calling coverage**: Local numbers in 100+ countries - **Developer interfaces**: Serverless functions and open APIs - **Source domain**: samespace.com