# Quivr AI 에이전트로 답변 작성과 티켓 처리를 자동화 - Findings24: - 웹사이트: - 가격: Freemium - 카테고리: AI 에이전트 빌더, AI 영업 어시스턴트, AI 글쓰기 도우미 ## Quivr란 무엇인가요? Quivr is a customer support automation platform built around AI agents that work on top of an existing helpdesk. The site positions it as a way to handle support tasks faster by drafting replies, routing tickets, resolving common requests, and keeping knowledge content up to date. The product page highlights six named agents: Kelly for draft composition, Steven for ticket routing, Michael for action execution, Joana for engagement, Lily for insight analysis, and Dan for knowledge management. Pricing shows a base subscription with six AI agents included and usage-based charges for certain actions, so teams pay for both access and activity. ## Quivr(으)로 무엇을 할 수 있나요? ### Draft response generation Kelly drafts support replies from ticket context and customer data, then lets a human review and approve the response before it is sent. ### Ticket routing and tagging Steven sorts incoming tickets, applies tags, assigns priority, and routes cases to the right team or queue. ### Action execution Michael handles transactional actions such as refunds, cancellations, and account updates directly inside support workflows. ### Real-time data access The platform connects to e-commerce, CRM, shipping, communication, documentation, database, and cloud systems so agents can retrieve live data when needed. ### Helpdesk overlay Quivr can be used on top of ticketing tools such as Intercom, Zendesk, Freshdesk, and Gorgias without a migration. ### Multi-agent workflow coverage The site also describes agents for chatbot engagement, support analytics, and knowledge updates, allowing teams to assign different tasks to different agents. ## 사용 사례 ### Support teams handling high ticket volume Use Kelly to draft replies for order status, shipping updates, and other repeat questions when a human still wants to review the answer before sending it. ### Teams that need faster triage Use Steven to sort mixed queues, tag messages, and route tickets to finance, product, or support specialists based on content and priority. ### Transactional support workflows Use Michael to process refunds, cancellations, and account changes when the request can be resolved through a linked payment or account system. ### Teams extending support beyond replies Use Joana, Lily, or Dan when the support function also needs chatbot engagement, insight on recurring issues, or updated help articles. ### Organizations keeping their current helpdesk Use Quivr on top of an existing ticketing system when the goal is to add AI workflows without replacing the current helpdesk. ## 자주 묻는 질문 ### What systems does Quivr connect to? Quivr is designed to work with existing helpdesk tools such as Intercom, Zendesk, Freshdesk, and Gorgias. The site also says it can connect through MCP Protocol, REST APIs, GraphQL, and custom webhooks. ### What does Quivr do? The site describes Quivr as customer support automation for teams that want AI agents to draft replies, route tickets, resolve transactional requests, and keep documentation current. ### How is Quivr priced? Pricing shows a base subscription starting at €150 per month that includes six AI agents. Some actions are usage-based, such as drafted answers, tagged tickets, and auto-resolved tickets. ### Does Quivr replace my current helpdesk? The site presents Quivr as support automation for teams using a ticketing system and other business tools. It emphasizes using the agents on top of an existing helpdesk rather than migrating away from it. ### Can different teams use different agents? Quivr’s agent pages show different workflows for draft composing, ticket routing, action execution, engagement, insight analysis, and knowledge management, so teams can use one agent or several together depending on the workflow they want to automate. ## 주요 정보 - **Category**: Customer support automation - **Primary use**: AI-assisted support workflows - **Platform**: Works with existing helpdesks - **Helpdesk support**: Intercom, Zendesk, Freshdesk, Gorgias - **Source domain**: quivr.com - **Pricing**: Base subscription starts at €150/month