Ocelot

Ocelot란 무엇인가요?

Ocelot’s student-engagement software is now part of Ivy & Ocelot from Gravyty, which combines Ocelot and Ivy.ai in a higher-education AI assistant platform.

Colleges and universities use it to answer routine student questions, organize proactive communication, and route more complex needs to staff. The platform connects institutional knowledge and campus systems with virtual assistance, live support, and messaging. Its current combined offering supports communication across chat, SMS, email, WhatsApp, and social channels, while institutions maintain content and access controls.

Ocelot(으)로 무엇을 할 수 있나요?

Institution-focused AI assistance

Respond to questions about admissions, financial aid, advising, housing, and other campus services using institutional content and connected systems. Staff can flag and update content when policies change.

Human support for complex needs

Combine virtual assistance with live staff support and relevant follow-up when a student's question needs a person.

Proactive messaging

Create texting campaigns and coordinate communications across departments. The shared platform helps staff view cross-departmental plans and student interactions.

Campus-system connections

Connect SIS, LMS, CRM, and financial-aid systems to support more personalized interactions. The current offering names systems including Ellucian Banner, Salesforce, and Canvas.

Engagement oversight

Review interaction analytics and student needs across campus. Institutions can manage the content, permissions, and AI supervision used for student communication.

사용 사례

“Handle routine student questions”

Provide a conversational entry point for admissions, financial-aid, housing, and advising information, with staff available for complex follow-up.

“Coordinate enrollment outreach”

Organize proactive messaging for applicants and students across departments using the relevant institutional context.

“Identify support gaps”

Use interaction analytics and cross-departmental plans to understand recurring questions and improve the content and staff workflows behind student support.

자주 묻는 질문

Why does Ocelot now refer to Ivy & Ocelot?

Ocelot and Ivy.ai were combined into Ivy & Ocelot, Gravyty’s higher-education AI support platform. It brings student questions, proactive messaging, and campus-system connections into one platform, with institutional content and staff oversight.

Can an institution keep its existing campus systems?

Yes. The platform connects to existing CRM, SIS, LMS, and financial-aid systems. Its current product FAQ names examples such as Salesforce, Ellucian Banner, and Canvas; plan the required data connections and permissions with the implementation team.

How do staff keep student information useful?

Institutions control the knowledge content, permissions, and AI supervision. Staff can flag or update content when policy changes and use live support for complex questions. Responses still need to reflect the institution's current rules.