# Listen Labs

Listen Labs는 고객 인터뷰, 사용성 테스트, 브랜드 조사를 진행하고 연구·제품 팀을 위해 결과를 빠르게 요약하고 보고서로 만드는 AI 리서치 플랫폼입니다.

- Findings24: <https://findings24.com/ko/tools/listen-labs>
- 웹사이트: <https://listenlabs.ai>
- 가격: Freemium
- 카테고리: AI 면접 코치, AI 연구 어시스턴트, AI 워크플로 자동화

## Listen Labs란 무엇인가요?

Listen Labs is an AI research platform for customer interviews, usability testing, brand tracking, and related qualitative research workflows. The site describes it as a way to replace manual research methods with AI-moderated interviews that find participants, conduct interviews, and summarize results.

The product's core workflow is to create a study, recruit participants, run an interview, and receive an executive-ready report. The homepage emphasizes faster turnaround, while use-case pages show applications for usability testing, brand perception, concept testing, customer journey mapping, creative testing, and multi-market segmentation.

## Listen Labs(으)로 무엇을 할 수 있나요?

### End-to-end study workflow

Turn an idea into a discussion guide in seconds, then move into participant recruitment and interview execution without switching tools.

### AI-moderated interviews

Run interviews with an AI interviewer that asks follow-up questions and adapts to each participant's responses.

### Flexible participant sourcing

Recruit from Listen's global participant network of millions, or use your own provider or recruits when needed.

### Multilingual research support

Automatically translate and transcribe interviews in more than 100 languages for multi-market research.

### Multiple research formats

Test videos, images, Figma prototypes, audio, text, and screen-sharing tasks for usability and concept work.

### Automated outputs

Package findings into executive-ready reports with key themes, highlight reels, personas, and editable slides.

## 사용 사례

### Usability testing

Run task-based tests with screen sharing to watch participants complete goals, identify where navigation breaks down, and uncover friction before release.

### Brand perception tracking

Track how customers describe a brand, compare shifts across segments, and turn open-ended feedback into structured insights for positioning work.

### Concept and prototype testing

Use AI-led interviews to compare concepts, test prototypes, and learn which ideas are likely to resonate before larger investment.

### Customer journey mapping

Map real customer journeys by asking participants about the steps, decisions, and blockers they encounter across a process or lifecycle.

### Multi-market segmentation

Collect feedback in multiple markets and languages to compare responses across regions without managing a separate workflow for each language.

## 자주 묻는 질문

### How does the research workflow work?

Listen Labs is set up for AI-moderated customer research. From the source pages, the flow is to create a study, recruit participants, run interviews, and receive an executive-ready report.

### What does Listen Labs deliver after a study?

The source pages describe outputs such as key themes, highlight reels, editable slide decks, personas, and automated summaries. The product also supports reporting for brand tracking and usability testing use cases.

### How are participants recruited?

The website says participants can come from Listen's global network of millions of people, through a user's own provider, or from the user's own recruits. It also says the platform supports B2B and B2C participants.

### What kinds of research is it used for?

The source pages show use cases for usability testing, brand tracking, concept testing, customer journey mapping, creative testing, and multi-market segmentation. A pricing page exists, but it currently returns a 404, so plan details are not available from the provided sources.

### What inputs can be tested?

The product site does not provide integration documentation in the supplied sources. It does state that studies can test videos, images, Figma prototypes, audio, text, and screen-sharing tasks.

## 주요 정보

- **Category**: AI research platform
- **Primary users**: Consumer insights, UX researchers, brand marketers, product managers, agencies, and investors
- **Research modes**: AI-moderated interviews, usability testing, brand tracking, concept testing, customer journey mapping, creative testing, segmentation
- **Participant sourcing**: Listen participant network, external provider, or self-recruited participants
- **Languages**: More than 100 languages
- **Website domain**: listenlabs.ai