Live call assistance
Live Assistant analyzes the conversation during a call and suggests next moves related to listening, objections, discovery gaps, timing, budget, and decision processes.
Convo
Freemium
Convo는 영업 및 고객 성공 팀을 위한 실시간 AI 영업 어시스턴트이자 코치입니다. 통화 중 가이드를 제공하고 거래 신호를 포착하며, 대화와 회사 맥락을 바탕으로 질문에 답하고 회의 후속 조치와 CRM 업무를 준비합니다.
Convo란 무엇인가요?
Convo is a real-time AI sales assistant and coach for sales and customer-success teams. It supports representatives during live calls by surfacing suggested responses, identifying objections and buying signals, and highlighting unanswered discovery questions. Its purpose is to help teams handle important conversation moments while they are happening rather than relying only on post-call review.
Convo also carries conversation work beyond the meeting. It can produce transcripts, summaries, action items, feedback, and follow-up drafts, then send meeting information to connected CRM, project, documentation, communication, recruiting, and storage tools. Team-oriented capabilities include shared company material, coaching cues, deal tracking, and revenue intelligence on the Enterprise plan.
Convo(으)로 무엇을 할 수 있나요?
Ask AI and contextual answers
Ask AI can answer questions using the live conversation, company knowledge, past calls, the user’s screen, or the web. Teams can also use their own documents and shared materials to keep responses aligned with approved context.
Deal signals and conversation intelligence
Convo identifies buying signals, objections, risks, missing stakeholders, and open commitments. It turns conversation details into account and pipeline context for earlier deal follow-up and manager intervention.
Playbooks and coaching cues
Self-filling playbooks support consistent qualification, while managers can save a useful coaching moment as a cue for the team to use on subsequent calls.
Post-call outputs
After meetings, Convo provides transcripts, summaries, call feedback, action items, contact briefings, and draft follow-up messages. These outputs can be reviewed and sent or synchronized to other tools.
Integrations and API access
Convo supports meeting platforms and connects with CRM, project, documentation, communication, recruiting, and storage tools. Automation options and a public API provide additional ways to move transcripts, summaries, and action items into a team’s workflow.
사용 사례
“Live sales calls”
Sales representatives can use on-screen guidance to respond to objections, ask about budget and timing, clarify the decision process, and leave the meeting with an agreed next step.
“Rep onboarding and team coaching”
Sales managers can make approved pricing, proof points, positioning, and playbooks available to reps, then save specific moments as cues that appear in later team calls. This provides a repeatable coaching workflow without requiring managers to review every recording.
“Deal and pipeline review”
Managers can use conversation-derived signals to spot open commitments, missing stakeholders, unresolved decision processes, and other account risks before a formal pipeline review.
“Customer-success handoffs and renewals”
Customer-success teams can carry decisions and commitments from one call into follow-up, CRM tasks, team recaps, and later renewal conversations. This helps keep items such as rollout plans or pending reviews visible between meetings.
“Recruiting and cross-functional meetings”
Convo can carry conversation context into candidate interviews and connect interview notes with recruiting tools such as Greenhouse and Lever. Its broader integrations also support sending meeting outcomes to project, documentation, communication, and storage systems.
자주 묻는 질문
Does Convo help during a live call or only afterward?
It supports both stages. Live Assistant and Ask AI provide guidance while the call is in progress, while transcripts, summaries, feedback, action items, and follow-up drafts are available afterward.
What information can Convo use to answer questions?
Ask AI can use the current conversation, company knowledge, past calls, the user’s screen, or the web. Professional and Enterprise materials also describe options for connecting documents or using shared team context.
What happens to meeting information after a call?
Convo can prepare summaries, transcripts, action items, contact notes, and follow-up drafts. These outputs can be sent or synchronized to connected CRM, project, documentation, communication, recruiting, and storage tools, subject to the selected integration and plan.
Can teams use Convo for coaching?
Yes. Teams can share company material and playbooks, and managers can save a specific coaching moment as a cue for later calls. Enterprise adds centralized administration and team management.
Does Convo provide an API?
Yes. The public API can be used to build custom integrations and access meeting data programmatically, including transcripts, summaries, and action items. Enterprise includes unlimited API, webhooks, and integrations according to the pricing information.
주요 정보
- Category
- AI sales assistant and conversation intelligence
- Primary users
- Sales and customer-success teams
- Supported operating systems
- Mac and Windows
- Meeting platforms
- Zoom, Google Meet, Microsoft Teams, Slack, Webex, and other listed platforms
- Workflow outputs
- Transcripts, summaries, action items, follow-up drafts, and CRM-ready notes
- Integration options
- Native connections, automation platforms, and public API
Convo 트래픽 분석
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