Multi-channel AI agents
Build AI agents that handle customer questions, bookings, and lead capture on a website and through WhatsApp.
AI agents for website, WhatsApp, and voice
Robofy is an AI chatbot and AI agent platform for service businesses and multi-location brands. It is designed to answer customer questions, automate bookings, and capture leads on a website and through WhatsApp.
The product includes purpose-built agents rather than a single generic chatbot. The site highlights a Booking Agent, a Support Agent, and a Lead Agent, each aimed at a different stage of the customer conversation. The support agent can learn from website content as well as PDFs and documents, while the booking flow is positioned to confirm reservations with less manual handoff.
Robofy also offers a voice AI product marked as coming soon and a guided go-live program for enterprise customers. The company says it has been building since 2020 and is officially a Meta Tech Partner for WhatsApp Business API.
Core capabilities
Booking automation
Use the booking agent to check availability, handle reservations, and confirm bookings end to end without back-and-forth.
Content-based support
Use the support agent to answer questions from website content and fall back to a human team when needed.
Lead qualification and routing
Capture inquiries, qualify intent, and route leads to the right person, CRM, or Google Sheet.
Knowledge-base training
Train the system on website pages, PDFs, and docs so it can respond using business-specific information.
Integration options
Connect through APIs, webhooks, WhatsApp, and optional tools such as Zapier, Zoom, and Calendly depending on plan and setup.
Practical use cases
Appointment and reservation booking
Use the Booking Agent to handle reservations, check availability, and confirm appointments without forcing customers to wait for a manual reply.
Customer support deflection
Use the Support Agent to answer common questions about hours, policies, amenities, or outlet details directly from site content and documents.
Lead capture and qualification
Use the Lead Agent to qualify inquiries, capture contact details, and route sales conversations to the right person or system.
Cross-channel handoff
Use WhatsApp to continue conversations that start on the website, especially when a customer needs to finish a booking or ask follow-up questions.
Enterprise deployment
Use the guided enterprise onboarding flow when the business needs structured setup, testing, and team handoff before launch.
Pros and Cons
Pros
- Covers three common workflows in one platform: support, bookings, and lead capture.
- Supports website chat and WhatsApp, which fits businesses that move conversations across channels.
- Can learn from website pages, PDFs, and docs instead of relying only on scripted replies.
- Offers a free plan plus paid tiers, so teams can start small before upgrading.
- Enterprise customers get a guided launch process instead of a self-serve-only setup.
Cons
- Some capabilities are plan-dependent, including WhatsApp setup, advanced integrations, and enterprise support.
- The voice AI product is listed as coming soon, so it is not yet a fully available core channel on the public site.
FAQ
What does Robofy do?
Robofy builds AI chatbots and AI agents that can be embedded on a website and used on WhatsApp. The support agent is trained on website content and can also learn from PDFs and docs.
Which channels and integrations does it support?
The source describes support for website chat, WhatsApp, and a voice AI product that is marked as coming soon. Pricing also lists integrations such as API and webhooks, Zapier, WhatsApp, and meeting tools like Zoom and Calendly.
How is Robofy priced?
The pricing page shows a free plan and paid plans starting at $19 per month, with higher tiers for growing teams and enterprises. It also states that there are no hidden fees and includes a 14-day refund policy.
How is onboarding handled?
The site says enterprise customers get a guided go-live program that includes setup, testing, knowledge base configuration, and team handoff. The about page also says Robofy has supported businesses since 2020.
Who is Robofy a good fit for?
Robofy is aimed at service businesses and multi-location brands that want to automate bookings, customer support, and lead capture rather than use a chatbot only for FAQs.
Quick Facts
- Category
- AI chatbot / AI agents
- Primary use
- Customer support, bookings, and lead capture
- Channels
- Website, WhatsApp, and voice AI coming soon
- Target users
- Service businesses and multi-location brands
- Pricing
- Free plan available; paid plans start at $19/month
- Company
- Robofy / Sprouto InfoSolutions Pvt Ltd
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