# SoundHound OASYS A voice-native platform for building, testing, and operating AI agents for customer and employee interactions. - Findings24: - ウェブサイト: - カテゴリー: AIエージェントビルダー, AIエージェント基盤 ## SoundHound OASYSとは？ SoundHound OASYS is a voice-native conversational AI platform for creating and operating agents that handle customer and employee interactions. It supports the agent lifecycle from design and testing to live operation and continued improvement, with configurable controls intended to guide how agents respond and act. The platform serves business operators as well as developers. Operators can manage agents through a no-code interface, while developers can use detailed configuration, code, prompts, or AI-assisted development. OASYS is presented as SoundHound AI’s platform, not as a separate company. ## SoundHound OASYSでできること ### Agent creation and brand design Build agent suites from prompts and historical interaction data, or start from pre-built agents. Configure voice, tone, and response detail to fit a brand. ### Workflow rules and guardrails Define rule-based actions and controls at instruction, task, function, and channel levels to constrain agent behavior and support predictable outcomes. ### Conversation simulation and QA Simulate large volumes of conversations before launch, review results and transcripts, and use QA workflows to identify and implement improvements. ### Live interaction management Use a central agent console to manage live interactions. Human-assisted resolution can bring staff into an AI interaction for input without requiring a full escalation. ### Employee assistance and analytics Provide staff with an AI assistant informed by business and customer context, and review agent performance through customizable dashboards and voice insights. ## 利用シーン ### Contact center service Handle customer calls that would otherwise fail in IVRs or chatbots, including the site’s examples of bill disputes and locked accounts, with the aim of resolving requests without placing callers in a queue. ### Digital assistants Place branded agents inside a product or app so they can carry context between channels and complete customer tasks that might otherwise require browsing and clicking. ### Outbound customer communications Deliver reminders, confirmations, and status updates through conversational interactions when customers need them. ### Drive-thru ordering Use voice agents to take orders in noisy, busy drive-thru settings; the site describes handling engine noise and crosstalk and suggesting add-ons. ### Frontline employee support Give staff hands-free answers and next steps grounded in company training, procedures, and live data. ## よくある質問 ### Can business teams manage SoundHound OASYS without writing code? Yes. SoundHound describes a no-code management interface for operators, alongside detailed configuration and code- or AI-assisted development options for developers. ### How can teams evaluate an agent before launch? SoundHound OASYS supports conversation simulations, review of detailed results and transcripts, and QA workflows to find and implement improvements before deployment. ### Can a person assist during an AI interaction? Yes. Human-assisted resolution allows an agent to request staff input during an interaction without requiring a full escalation. ### What kinds of workflows is SoundHound OASYS used for? The site highlights contact center service, in-product digital assistants, outbound communications, drive-thru ordering, employee assistance, and IT autonomics. ## クイック情報 - **Product type**: Voice-native conversational AI platform - **Company**: SoundHound AI - **Primary users**: Business operators and developers - **Lifecycle**: Agent creation, control, testing, operation, and ongoing improvement - **Pricing**: Not stated on the product pages