# Respond.io Coordinate customer chats, calls, and email with a shared inbox, AI agents, and sales workflows. - Findings24: - ウェブサイト: - 料金: Paid - カテゴリー: AI営業アシスタント, Business Software ## Respond.ioとは？ Respond.io is a customer conversation platform for B2C sales and service teams. Connect messaging channels such as WhatsApp, Instagram, Facebook Messenger, and TikTok to a team inbox, and keep customer context across connected chats, calls, email, and CRM systems. Teammates can coordinate responses, follow up on leads, and review conversation activity. AI assistance helps draft replies, while AI Agents on Growth and higher plans can qualify enquiries, update contact and lifecycle information, recommend products, and route conversations. Teams configure knowledge sources, permitted actions, and handovers, then test agents before deployment. The platform is intended for ongoing inbound customer conversations, with humans retaining control of sensitive or complex situations. ## Respond.ioでできること ### Shared conversation inbox Handle connected messaging, calls, and email collaboratively, with customer profiles and conversation history for the team. Starter includes team and custom inboxes and mobile access. ### AI assistance for staff Starter includes AI Prompt and AI Assist. AI features can suggest contextual replies, rewrite messages, and support summaries; usage consumes AI credits. ### Agents that perform actions Growth and higher plans add AI Agents for qualification, recommendations, routing, and contact updates. Actions depend on configured permissions, workflows, and integrations. ### Test and hand over Use approved knowledge sources and agent rules, test before going live, and let a human take over a conversation when judgment or negotiation is needed. ### Automation and reporting Growth adds broadcasts, workflow automation, advanced reports, Zapier and Make integrations, and the developer API. Advanced adds multiple workspaces, webhooks, SSO, and custom channels. ## 利用シーン ### Qualify inbound leads Collect customer needs from connected social and messaging channels, filter enquiries, and route a conversation to the appropriate team. ### Coordinate bookings and support Use permitted agent actions and connected systems for booking enquiries, while handing complex cases to staff with conversation context. ### Follow up with existing customers Run targeted promotions, renewal reminders, or feedback conversations using the appropriate paid-plan workflows and broadcasts. ## よくある質問 ### What do the advertised subscription prices mean? The shown USD prices are billed annually: Starter $948/year ($79/month equivalent), Growth $1,908/year ($159/month equivalent), and Advanced $3,348/year ($279/month equivalent). Enterprise is custom. These are not month-to-month payment prices. Contact tiers, additional users, and usage affect the total cost. ### What costs can be added to the subscription? Meta WhatsApp message and call fees are separate. Extra active contacts are charged in blocks of 100: $12 on Growth or $15 on Advanced. Current paid plans automatically charge AI overages at $15 per 1,000 credits, rounded up; this cannot be opted out of. AI pauses at 200% of the included allowance until reset. ### What is included in the free trial? The seven-day trial needs no card and provides Growth features for five users and 1,000 Monthly Active Contacts, excluding broadcasts. Some actions, including topping up a WhatsApp Business Account, require a subscription. The trial does not automatically become paid unless you actively purchase a plan. ### What counts as an active contact? A person you interact with by chat or call during the billing month counts as a Monthly Active Contact, whether they contact you or you start the conversation. It is a usage measure, separate from the number of staff users and from AI credits. ### How do renewal and cancellation work? Paid subscriptions renew automatically. Cancel in Billing before renewal to stop the next period; access continues until the current term ends. Paid fees are generally non-refundable, with statutory requirements and discretionary exceptions under the terms. ## クイック情報 - **Primary users**: B2C sales, marketing, and customer-service teams - **Communication**: Connected chats, calls, and email - **AI Agents**: Growth, Advanced, and Enterprise - **Billing factors**: Plan, staff users, active contacts, AI credits, and channel fees - **Trial**: Seven days; limited Growth access