# My AskAI

An AI customer service agent that works inside existing helpdesks to handle support requests.

- Findings24: <https://findings24.com/ja/tools/my-askai>
- ウェブサイト: <https://myaskai.com>
- 料金: Freemium
- カテゴリー: AIチャットボット, AIエージェントビルダー

## My AskAIとは？

My AskAI is an AI customer service agent designed to work with existing helpdesk platforms rather than replace them. It uses a company's help center, documents, past support tickets, and live user data to respond to customer questions and handle repetitive support work.

Teams can begin with the agent drafting internal notes for staff, then enable autonomous customer replies as their workflow permits. The product also supports human handoff, integrations with several established helpdesks, and service in 95 languages.

## My AskAIでできること

### Knowledge-grounded responses

Uses a company's help center, documents, historical support tickets, and live user data as context for customer responses.

### Helpdesk integrations

Plugs into Zendesk, Intercom, Freshdesk, Gorgias, and HubSpot, keeping the existing helpdesk as the operational workspace.

### Drafting and autonomous workflows

Can start in internal-note or copilot mode for staff review, with the option to progress to autonomous customer replies.

### Human handoff

Supports escalation from AI handling to a human support agent.

### Tasks and tools

Includes task and tool capabilities for carrying out support workflows beyond composing a reply.

### Multilingual support

Supports customer service in 95 languages.

## 利用シーン

### Automate repetitive ticket handling

Use the agent to answer recurring customer questions using the team's existing support materials and ticket history.

### Review AI drafts before sending

Have the agent prepare internal notes or draft responses so support staff can inspect them before replying to customers.

### Escalate cases to staff

Route situations needing human attention through the supported handoff workflow rather than relying solely on automated replies.

### Serve customers in multiple languages

Use the agent for support workflows spanning the 95 languages it supports.

## よくある質問

### Does My AskAI replace a helpdesk?

No. It is designed to plug into existing helpdesks, including Zendesk, Intercom, Freshdesk, Gorgias, and HubSpot.

### Can a team review responses before customers receive them?

Yes. My AskAI can begin in internal-note or copilot mode, allowing staff to review AI-generated material before enabling autonomous replies.

### What information can it use to answer customers?

Its responses can be grounded in the company's help center, documents, past tickets, and live user data.

### Can it hand a conversation to a human?

Yes. Human handoff is a supported capability.

## クイック情報

- **Product category**: AI customer service agent
- **Works with**: Zendesk, Intercom, Freshdesk, Gorgias, and HubSpot
- **Supported languages**: 95
- **Operating modes**: Internal-note/copilot mode and autonomous replies
- **Website**: myaskai.com