Browser-based calling
Agents make and receive calls through a WebRTC dialer in the web app, without desk phones or additional desktop software.
Comcent
Freemium
Open-source voice infrastructure for browser calling, call routing, recording, AI analysis, and voice bots.
Comcentとは？
Comcent is open-source voice infrastructure for teams that need phone numbers, browser-based calling, queues, call routing, recording, and AI-assisted call analysis. It works with a SIP trunk or carrier that you provide, while Comcent handles signaling, media, routing, recording, and analysis. Teams can use Comcent Cloud as a managed service or run the Community Edition on their own Linux server.
Agents can make and receive calls through a WebRTC browser dialer, without desk phones or separate desktop software. Numbers can be connected to visual call flows that include menus, business hours, queues, and voice bots. The platform also provides call recording, speaker-labeled transcripts, summaries, sentiment, labels, semantic search, and graphical call analytics.
For self-hosted deployments, the Community Edition is AGPL-3.0 licensed and can be installed with Docker Compose. Self-hosted users provide their own storage and AI keys, while Comcent Cloud is hosted by Comcent.
Comcentでできること
Visual call flows
Route inbound calls with configurable flowcharts containing menus, business hours, queues, and voice bots.
Recording and AI insights
Record calls and add speaker-labeled transcripts, summaries, sentiment, labels, and semantic search through AI Insights.
Voice bot
Create real-time AI voice bots for automated tasks, frequently asked questions, and customer interactions.
Call data and developer interfaces
Add browser calling to your own website with SIP.js and receive completed-call data through webhooks as vCon documents.
Enterprise administration
Enterprise adds per-organization metered usage and invoicing, GDPR workflows, tamper-evident audit logs, SLA tracking, outbound campaigns, and scheduled executive summaries.
利用シーン
“Browser-based agent teams”
Use the WebRTC browser dialer to make and receive calls, and route incoming calls through queues.
“Inbound call routing”
Connect existing phone numbers and a SIP trunk to visual flows that direct callers through menus, business hours, queues, or voice bots.
“Conversation review and search”
Use recordings, diarized transcripts, summaries, sentiment, labels, and semantic search to review calls and locate specific interactions.
“Self-hosted voice operations”
Run the Community Edition on a Linux server with Docker Compose, your own storage, and your own Deepgram and OpenAI API keys.
“Multi-tenant enterprise deployments”
Use organization-level metering, invoicing, audit trails, compliance workflows, SLA reporting, and outbound campaigns for larger deployments.
よくある質問
What do I need to connect Comcent to phone networks?
You bring your own carrier or SIP trunk. The documentation names Twilio, Telnyx, and Bandwidth as examples, and Comcent handles signaling, media, routing, recording, and analysis on top of that connection.
Can Comcent be self-hosted?
Yes. The Community Edition is free and AGPL-3.0 licensed. The documented installation uses a Linux server with a public IP, DNS, open SIP and web ports, and Docker Compose. You configure your domain, storage, and SIP trunk during setup.
What is included in call analysis?
AI Insights can provide transcription, speaker identification, call summaries, sentiment, labels, and searchable transcripts. Self-hosted installations use the operator's own storage and AI keys.
How does Comcent Cloud differ from self-hosting?
Comcent Cloud is hosted and managed by Comcent. Self-hosting runs the Community Edition on your own Linux server and lets you choose when to update it. Both models use your own SIP trunk. Starter AI Insights is pay-as-you-go; Team includes 3,000 AI minutes per month and Scale includes 10,000, with additional usage charged separately.
What does Comcent Enterprise add?
Enterprise runs on your own servers and adds commercial licensing and support, plus billing and metered usage, GDPR workflows, audit logs, SLA tracking, outbound campaigns, and scheduled executive summaries.
クイック情報
- Category
- Open-source voice infrastructure
- Deployment options
- Comcent Cloud or self-hosted Community Edition
- Calling interface
- WebRTC browser dialer
- Telephony model
- Bring your own carrier or SIP trunk
- Self-hosted license
- AGPL-3.0
- Developer interfaces
- Browser calling, webhooks and vCon call documents
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