# Zixflow

A CRM and messaging automation platform for managing customer journeys across WhatsApp, SMS, email and RCS.

- Findings24: <https://findings24.com/ja/products/zixflow>
- ウェブサイト: <https://zixflow.com>
- 料金: Freemium
- カテゴリー: AIメールマーケティング, Business Software, Marketing & Sales

## Zixflowとは？

Zixflow is a customer relationship management and communication automation platform for sales, marketing and service teams. It combines customer journey management with messaging across WhatsApp, SMS, email and RCS, supporting both customer engagement and operational communication.

The platform is used to build automated journeys around customer interactions, including notifications, follow-ups and conversational workflows. Its Smart API supports message delivery optimization through sequential retries and channel fallback, as illustrated by OTP delivery use cases. Zixflow also supports WhatsApp chatbots and workflow automation for processes such as feedback collection, appointments, visitor entry and order updates.

## Zixflowでできること

### Multichannel messaging

Communicate with customers through WhatsApp, RCS, SMS and email, with channel options for personalized interactions.

### Customer journey management

Manage interactions across stages of the customer lifecycle, including service communication, follow-ups and re-order engagement.

### Smart API delivery fallback

Retry failed messages across multiple channels sequentially, supporting recovery of time-sensitive messages such as OTPs.

### WhatsApp conversational workflows

Create chatbot journeys for collecting structured feedback, guiding appointment bookings and handling visitor-entry information.

### Automated service and transaction updates

Trigger contextual communications such as appointment confirmations, service issue updates and order-placement notifications.

## 利用シーン

### OTP delivery and onboarding

Use sequential fallback and retries to recover failed authentication messages and help app users complete sign-up or sign-in.

### Feedback collection

Guide customers through structured survey questions in a WhatsApp conversation rather than redirecting them to an external form.

### Appointments and visitor entry

Let users book appointments or provide information for office access through guided WhatsApp interactions.

### Order and service communications

Send confirmations, service updates and follow-up messages at relevant points after an order or service interaction.

### Repeat-purchase engagement

Use re-order reminders and follow-up journeys to continue communication after an initial purchase.

## よくある質問

### Which messaging channels does Zixflow support?

The website describes customer communication across WhatsApp, RCS, SMS and email.

### Can Zixflow retry failed messages?

Its Smart API can automatically retry failed messages across multiple channels in sequence, including for OTP delivery workflows.

### Can teams build WhatsApp chatbots?

Yes. Described uses include feedback surveys, appointment booking and office-entry information collection.

### Does Zixflow support operational communication as well as marketing?

Yes. Examples include service updates, appointment confirmations, order notifications, visitor workflows and re-order follow-ups.

## クイック情報

- **Product category**: CRM and communication automation
- **Primary teams**: Sales, marketing and service
- **Messaging channels**: WhatsApp, RCS, SMS and email
- **Notable workflow**: Sequential message retry and channel fallback through Smart API
- **Website**: zixflow.com