LiveChat

Prices are in USD. Starter is $19, Team $49, and Business $79 per user per month with annual billing; monthly billing is $25, $59, and $89. Enterprise has custom pricing. Every created user account is billed even when the person is offline. Starter allows one user; Team and Business allow up to 400. Taxes, private API usage, and separately paid Marketplace apps can add costs.

Starter includes 60-day chat history and basic widget customization. Team adds unlimited history, full customization, more tracked visitors, unlimited campaigns, and basic reporting. Business adds work scheduling, staffing prediction, advanced reporting, and agent-performance reporting.

No. Existing LiveChat customers keep their plan, price, and login. Text has its own plans and combines chat, ticketing, and an autonomous AI Agent. Moving to Text is a product and subscription choice, rather than an automatic LiveChat feature upgrade. Current new trials use Text and run for 14 days without a credit card.

These are separate products that can connect with LiveChat. Their capabilities and subscription charges are not automatically part of a LiveChat plan. LiveChat's AI assistance for agents should also be distinguished from Text's autonomous AI Agent.

Paid subscriptions renew automatically unless cancelled before renewal; the terms do not refund unused time. Chat content and visitor information are stored to provide the service, and AI features may involve subprocessors with their own processing and retention terms. Your business remains responsible for the lawful collection of customer data, required notices, and appropriate use of AI output.