# ControlHippo An omnichannel messaging platform for sales and support teams to manage customer conversations. - Findings24: - ウェブサイト: - 料金: Freemium - カテゴリー: AIチャットボット ## ControlHippoとは？ ControlHippo is an omnichannel messaging and conversational AI platform for sales and customer support teams. It brings conversations from channels such as WhatsApp, Instagram, Telegram, email, SMS, Facebook Messenger, WeChat, and website chat into a shared workspace. Teams can assign and organize conversations, coordinate replies, connect customer data with supported CRMs, and use automation or AI agents to handle routine interactions and assist staff. The platform is intended to reduce channel switching while keeping customer context available to the people handling each conversation. ## ControlHippoでできること ### Shared omnichannel inbox Centralizes messages from supported messaging channels in one dashboard, with conversation history available to agents. ### Conversation assignment and organization Teams can assign chats, apply labels, add notes, and use shared inboxes to coordinate ownership and follow-up. ### AI chat assistance and agents AI tools can draft replies from a knowledge base, help agents use customer context, and handle FAQs or lead qualification through chatbot workflows. ### Workflow automation Automated workflows can trigger follow-ups, reminders, routing, and other tasks based on customer actions or configured conditions. ### CRM and business-tool integrations Connectors and APIs synchronize customer information and support workflows across listed CRM and business tools, including HubSpot, Zoho, and Pipedrive. ### Campaigns and reporting Broadcast messaging supports scheduled or targeted outreach, while analytics and reports help teams review communication and performance. ## 利用シーン ### Coordinate a multi-agent support queue Support teams can bring incoming messages into a shared workspace, assign ownership, add context, and escalate issues without separating the conversation from its history. ### Qualify and route sales inquiries Sales teams can use chat agents to answer initial questions, collect or qualify leads, and route conversations to the appropriate representative. ### Automate routine customer follow-up Teams can configure workflows for reminders, updates, and follow-ups so common steps do not depend on an agent sending each message manually. ### Run customer messaging campaigns Businesses can send scheduled or targeted broadcast messages for announcements, offers, and other customer updates through supported messaging workflows. ## よくある質問 ### Which messaging channels can ControlHippo connect? The listed channels include WhatsApp, Instagram, Telegram, Gmail, Facebook Messenger, Google RCS, SMS, WeChat, X, and website chat. Availability can depend on the specific integration and plan. ### Can multiple agents work on the same messaging account? Yes. ControlHippo describes shared inboxes and multiple-user access so agents can jointly manage conversations and coordinate responses. ### Can ControlHippo connect with a CRM? Yes. The site lists integrations such as HubSpot, Zoho, and Pipedrive, along with API and webhook options on specified plans. ### Does the platform include AI and automation? Yes. Its listed capabilities include AI-generated reply assistance, chatbot building, AI agents, automated workflows, auto-replies, and chat routing. ### What pricing options are shown? The pricing page lists a free Basic option, paid per-user plans, and a Gold plan with pricing available by contacting the company. Some plans include a trial. ## クイック情報 - **Category**: Omnichannel messaging and conversational AI - **Primary users**: Sales and customer support teams - **Access**: Web app, iOS, Android, and Chrome extension - **Messaging channels**: WhatsApp, Instagram, Telegram, email, SMS, Facebook Messenger, WeChat, Google RCS, X, and website chat are listed - **Pricing model**: Free option, per-user paid plans, and contact-sales plan