# Amber by inFeedo Collect employee feedback, identify issues for follow-up and coordinate HR responses. Amber combines AI-assisted listening, employee-service automation and targeted communication in modules HR teams can select for their organization. - Findings24: - ウェブサイト: - 料金: Freemium - カテゴリー: Business Software ## Amber by inFeedoとは？ Amber by inFeedo is an AI employee-experience platform for HR and people teams. Its Listening module gathers feedback through lifecycle check-ins and focused surveys, summarizes conversations and highlights employees or themes that need attention. HR teams and managers can turn those insights into assigned actions and follow-up conversations. The platform also offers Automation for employee queries, tickets and HR workflows, and Communication for targeted updates and campaigns. Organizations can choose modules for their needs; the supported channels and controls depend on the module. ## Amber by inFeedoでできること ### Listen across the employee lifecycle Run onboarding, tenure, pulse, stay and exit check-ins. AI summaries and theme-level analytics help HR teams review feedback without reading every conversation from scratch. ### Prioritize follow-up and track actions People-to-Meet recommendations flag disengagement, silence and potential attrition risk with case context. Create AI-assisted or manual action plans, assign owners and track follow-through. ### Handle employee queries and tickets The Automation module answers HR questions, creates and categorizes tickets, routes work and tracks service-level escalations. It also supports requests such as leave, payslips, exit clearances and document collection. ### Send targeted employee communications Build campaigns with text, media and buttons, choose employee cohorts and monitor engagement. Communication supports delivery through email, Slack, WhatsApp and Microsoft Teams. ## 利用シーン ### Review employee experience at key moments Gather feedback during onboarding and other lifecycle milestones, then use summaries and prioritized cases to plan HR or manager follow-up. ### Coordinate everyday HR service delivery Use conversational support for employee questions and requests, with tickets, assignment and escalation when work needs an HR team member. ### Run focused surveys and recurring updates Combine pulse surveys on themes such as manager effectiveness with cohort-specific announcements, reminders and engagement campaigns. ## よくある質問 ### Which modules can an organization choose? Listening covers feedback, insights and follow-up actions. Automation covers HR queries, tickets and service workflows. Communication covers targeted employee campaigns. Organizations can request a quote for the modules they need. ### How does Amber help teams respond to feedback? It summarizes feedback, recommends People-to-Meet cases and supports action plans with owners and tracking. Managers and HR teams can use the context to arrange follow-up conversations and coordinate a response. ### Do all modules use the same channels? No. Listening lists email, SMS, Teams, Slack and WhatsApp reach-outs. Automation lists Slack, Teams, Google Chat and WhatsApp. Communication lists email, Slack, WhatsApp and Microsoft Teams. Channel selection should match the module being deployed. ### Can HR teams connect Amber to employee systems and reports? Listening supports HRMS integrations through API or SFTP, along with dashboards, configurable reports and saved views. Automation supports API-based custom integrations and ticket or service-performance reporting. ## クイック情報 - **Main audience**: HR, people teams and managers - **Modules**: Listening, Automation and Communication - **Typical outputs**: Feedback summaries, follow-up cases, action plans, tickets and campaigns - **Deployment choice**: Module selection with organization-specific quoting