Prodigal

Cos'è Prodigal?

Prodigal is an AI platform for consumer finance teams handling loan servicing and debt collections. It combines automated consumer conversations, collections strategy, payment tools, and agent assistance to help teams manage outreach and recover payments.

Its applications share context through the Prodigal Intelligence Engine (PIE). Teams can use consumer profiles and payment intent scores to guide account treatment, coordinate communications, and support staff during servicing and collections calls. The platform serves lending, auto finance, collections, and healthcare revenue cycle operations.

Cosa può fare Prodigal?

AI consumer conversations

proAgent is designed for round-the-clock servicing and collections over voice and digital channels, including phone, SMS, and email.

Dynamic portfolio scoring

proScore uses more than 1,000 consumer features to build dynamic profiles and intent-to-pay scores for account segmentation and prioritization.

Outreach timing and message personalization

proEngage predicts channel affinity and contact windows from engagement patterns. proContent personalizes outreach using payment intent and individual circumstances.

Dialer strategy and deliverability

Combine call histories, consumer scores, census data, and carrier-deliverability data to support dialer strategy. Prodigal specialists also help optimize call lists, domain reputation, and message scheduling.

Payment plans and portal

proCollect supports tailored payment plans based on consumer profiles and contextual insights. The proPay payment portal syncs with other systems so payment activity can inform subsequent strategies.

Agent assistance and quality workflows

Real-time agent assistance, automated note-taking, and speech analytics support call handling and review. scoreGenie and trainGenie provide workflows for quality assurance and training.

Casi d'uso

“Manage delinquency before charge-off”

Lending teams can personalize borrower outreach and repayment treatments to pursue promises to pay and recover overdue balances before charge-off.

“Coordinate collections across channels”

Collections operations can combine voice, SMS, email, and letters in an account-level strategy, adjusting contact methods and timing to consumer behavior.

“Absorb response spikes”

Teams running outreach campaigns can use AI agents to handle the resulting increase in consumer conversations without routing every interaction to staff.

“Reduce healthcare after-call work”

Healthcare revenue cycle teams can automate call notes to reduce documentation work and give staff more time for patient conversations.

Domande frequenti

How long does onboarding take?

Prodigal advertises onboarding within weeks through its integrations. Required systems, channels, and the rollout plan should be agreed with the provider.

Does Prodigal support Spanish?

Spanish-language support is available for ProNotes, the note-taking application.

How do the applications share information?

PIE, the Prodigal Intelligence Engine, provides a unified platform for transferring context across the applications, allowing consumer information to inform multiple workflows.

How should AI outputs be used in collections operations?

Review generated scores, notes, outreach, and repayment treatments for your account data, policies, and obligations. They are operational inputs, not guarantees of payment recovery or compliant handling.