Content Guru

Cos'è Content Guru?

Content Guru provides the storm cloud Customer Experience platform alongside its brain AI orchestration layer. Organizations use this software to manage customer communications, connect customer data, support contact center agents, and automate selected service workflows.

The offering is modular: the channels, integrations, AI tools, and operational capabilities are selected to fit the organization. storm brings contact handling, customer journeys, and data into a shared operational environment. brain adds capabilities such as contextual knowledge assistance, transcription and summaries, and configured agentic workflows. Teams start with a demo and a discussion of their requirements rather than assuming every module is included in a fixed self-service subscription.

Cosa può fare Content Guru?

Omnichannel agent workspace

storm provides a unified interface for customer interactions. Digital options include email, web chat, WhatsApp, and Instagram, with modules selected for the required channels.

Customer journeys and data connections

storm offers no-code journey orchestration and customer data capabilities that bring information from connected systems into customer service workflows.

Contextual AI knowledge assistance

brain searches the organization's knowledge base using live interaction context to surface relevant material and next-action guidance for agents.

Conversation transcription and summaries

brain can transcribe conversations and generate summaries using configurable prompts, supporting interaction review and reducing manual write-up.

Configured workflow automation

brain can detect selected keywords and initiate configured agentic workflows, including execution across connected third-party systems.

Casi d'uso

“Handle customer contacts across channels”

Give contact center teams a shared workspace for their configured voice and digital customer channels.

“Support agents during interactions”

Surface knowledge and suggested next actions while agents deal with customer questions, then produce transcripts or summaries for follow-up.

“Build self-service and operational journeys”

Use selected customer-assistant, journey, and AI modules to automate suitable requests and connect them with the organization's systems.

“Connect front-office and back-office work”

Bring customer data and configured actions together so service work can continue across integrated business systems.

Domande frequenti

How do storm and brain relate?

storm is the cloud CX platform for contacts, journeys, and customer data. brain is Content Guru's AI orchestration layer, supporting intelligent automation and agent assistance in that software environment.

Are all capabilities included in one standard package?

No. The offering is modular. Content Guru works with organizations to select the required capabilities and design the solution around their needs.

Which AI tasks can be configured?

brain supports contextual knowledge assistance, next-action guidance, transcription and prompt-based summaries, keyword detection, and agentic workflows across third-party systems. The chosen modules and workflow configuration define the deployment.

How do we start?

Book a demo and discuss the required channels, customer data connections, agent tools, and automation workflows. Deployment and integrations are scoped with Content Guru.

How is the software priced?

Content Guru describes a modular offering in which customers pay for the capabilities they need. The selected solution and deployment requirements are discussed with its team rather than chosen from a single universal package.