Knowledge management
Keep knowledge in a governed single source of truth so employees and support teams can find trusted answers quickly and reduce ticket volume.
Serviceaide
Freemium
Gestion des services d’entreprise avec connaissances, automatisation et workflows assistés par IA
Qu'est-ce que Serviceaide ?
Serviceaide is an enterprise digital management and service management platform focused on knowledge, automation, and AI-assisted support. The site describes it as helping regulated teams access knowledge, deflect tickets, and build a stronger service and support environment across the enterprise.
Its product pages highlight solutions including Luma AI, an automation layer for service desks and virtual agents, and AISM, an AI-powered service management offering. The platform is presented for IT and broader business workflows such as requests, incidents, change management, asset management, and service delivery across departments.
Que peut faire Serviceaide ?
Ticket deflection
Use agentic AI to guide users, collect context, and deflect requests before a support ticket is created when the issue can be resolved in conversation.
Workflow orchestration
Support request fulfillment, approvals, access workflows, and incident triage with automation that can run natively in Luma or invoke external workflows.
Policy enforcement
Use policy-aware logic for conditional approvals, entitlement checks, segregation of duties, and audit-ready execution records.
System-of-record flexibility
Integrate with APIs, webhooks, service interfaces, and MCP servers where available, while preserving the chosen system of record.
Cross-department service management
Use the service platform across IT, HR, Facilities, Governance, and other enterprise functions for cross-functional service delivery.
Cas d'utilisation
“Service desk ticket deflection”
Reduce repetitive support volume by giving employees guided answers and self-service options before a ticket reaches the service desk.
“Cross-system workflow automation”
Automate request fulfillment, approvals, and status updates while keeping the chosen system of record intact.
“Employee lifecycle workflows”
Manage onboarding, offboarding, access, and other approval-heavy processes with policy checks and controlled execution.
“Enterprise IT and ESM operations”
Support incident, change, and asset-related processes across IT and related teams with a unified service platform.
“Governed knowledge access”
Structure knowledge so support teams and end users can retrieve approved information quickly and consistently.
Questions fréquentes
What is Serviceaide best known for?
Serviceaide positions Luma AI as an automation solution for service desks and virtual agents, while AISM is described as an AI-powered service management offering for enterprise service delivery. The site also presents broader service management products such as ChangeGear and DSM, so the right fit depends on whether you need service desk automation, AI-assisted service management, or broader enterprise service workflows.
Does Serviceaide publish pricing?
The pricing page shows named offerings with typical implementation times ranging from 4 to 12 weeks depending on the solution. It also notes that final pricing and effort vary based on scope, integrations, and customer requirements, with pricing shown for licensing only.
What kinds of workflows can Luma automate?
The FAQ content shows that Luma can automate request fulfillment, approvals, access workflows, onboarding and offboarding, asset and software provisioning, incident triage, knowledge-assisted resolution, service catalog interactions, status tracking, outbound notifications, and cross-functional workflows when the connected system exposes an API, service interface, or MCP server.
How does Luma fit with other systems?
The FAQ page says the platform can integrate through APIs, webhooks, and service interfaces, and it prefers MCP-based integration when available. It also says Luma can act as the intelligent front end while an external platform remains the system of record.
Who is Serviceaide for?
The site describes Serviceaide as serving regulated teams and enterprise organizations across IT, HR, Facilities, Governance, and other business functions. The public pages also highlight use in service management, knowledge management, change management, asset management, and enterprise service management.
Informations rapides
- Category
- Enterprise service management
- Primary products
- Luma AI, AISM, ChangeGear, DSM
- Primary use
- Knowledge management and service workflow automation
- Site domain
- serviceaide.com
- Pricing model
- Paid plans / contact for pricing on some offerings
- Implementation
- Typical timelines listed by solution on the pricing page
Analyse du trafic de Serviceaide
Les données de trafic sont fournies à titre indicatif uniquement.
- Évaluation du domaine
- 54
Alternatives à Serviceaide
Atlas
atlas.so
Atlas est une plateforme de support client qui réunit automatisation par IA, assistance aux agents, gestion des connaissances et tickets sur chat, e-mail, SMS, WhatsApp, Slack et plus.
Tettra
tettra.com
Base de connaissances interne avec IA pour les équipes dans Tettra ou Slack
Helium AI
he2.ai
Helium AI est un espace de travail IA partagé pour centraliser les connaissances, prompts, applications et workflows IA gouvernés.
Recall
recall.it
Base de connaissances personnelle avec IA pour enregistrer, résumer, organiser et consulter du contenu
Kommodo
komododecks.com
Enregistreur d’écran et base de connaissances qui transforment les enregistrements en SOP avec recherche et partage par IA
Recall
getrecall.ai
Recall est une base de connaissances personnelle alimentée par l’IA pour enregistrer, résumer, organiser et consulter sous forme de chat des articles, vidéos, podcasts, PDF et notes. Disponible sur le web, via extension de navigateur et sur mobile, avec les forfaits Free, Plus et Max.