HiJiffy

Freemium

Hub de communication client pour hôtels sur tous les canaux

Qu'est-ce que HiJiffy ?

HiJiffy is a guest communications hub for hotels and resorts that centralises enquiries, automates repetitive messages, and helps teams respond across the full guest journey. The product is positioned for properties that want to reduce front-desk workload while improving response speed and keeping communication consistent across channels.

The site describes AI-driven automation for FAQs, booking support, digital check-in, in-stay requests, check-out messaging, and post-stay follow-up. It also brings together website chat, social media, messaging apps, email, and selected hotel systems so conversations and guest data can be managed from one place.

Que peut faire HiJiffy ?

FAQ automation

Automatically answers common guest questions and can resolve a large share of repetitive enquiries before they reach the front desk.

Omnichannel inbox

Centralises guest messages from website, social media, messaging apps, and email into one inbox so teams can manage conversations in one place.

Booking assistance

Supports booking-guidance flows, including chat-based booking and website webchat campaigns that can be triggered by visitor behaviour.

Guest journey messaging

Sends automated guest messages across stages such as pre-stay, arrival, in-stay, check-out, and post-stay to support operational workflows.

Automated campaigns

Includes campaign tools for upselling, cross-selling, loyalty promotion, surveys, reviews, and other guest outreach workflows.

Integrations and workflow signals

Offers integrations with booking engines, PMS, CRM, and other systems, with some plans adding smart property identification and sentiment analysis.

Cas d'utilisation

“Front-desk FAQ handling”

Use HiJiffy to answer routine guest questions automatically and route only the exceptions to staff, helping reduce repetitive front-desk work.

“Direct booking support”

Deploy website chat and booking guidance to help visitors find answers and move toward a reservation without leaving the site.

“Full guest journey messaging”

Send pre-stay, arrival, in-stay, and check-out messages to keep guests informed and reduce manual follow-up across the stay.

“Revenue and retention campaigns”

Run automated upsell, cross-sell, loyalty, and review campaigns to engage guests before, during, and after their stay.

“Omnichannel guest request management”

Centralise guest requests from channels like WhatsApp, email, and social media so teams can manage one queue and assign work internally.

Questions fréquentes

What does HiJiffy do?

HiJiffy is built to automate common guest questions and route other requests to the right team through a single communications hub. It combines website chat, messaging apps, and other channels so hotels can handle enquiries in one place.

Does HiJiffy offer different plans?

The pricing page shows multiple paid plans, including Basic, Pro, Premium, and Enterprise. Plan availability and included capabilities vary by package, and pricing is based on the number of rooms or beds.

Which channels can hotels use with HiJiffy?

Yes. The channels and pricing pages show website chat, social media and messaging apps, email, and support for WhatsApp, SMS, Facebook, Instagram, and other channels depending on plan.

Can HiJiffy be used across the guest journey?

The home page and pricing page indicate that HiJiffy can support booking-related flows, digital check-in, in-stay requests, check-out campaigns, and post-stay messages, depending on the plan and configuration.

What kinds of integrations does HiJiffy support?

The source mentions support for integrations such as booking engines, PMS, and CRM systems, with some integrations available on higher-tier plans and custom integrations on Enterprise.