# Chat Thing AI support agents that answer from your business content and hand off complex questions to a team. - Findings24: - Site web: - Tarifs: Freemium - Catégories: Chatbot IA, Créateur d’agents IA ## Qu'est-ce que Chat Thing ? Chat Thing is a customer-support platform for creating AI agents grounded in a business's website, help articles, FAQs, documents, and connected workspaces. Agents answer customer questions through a website widget and supported messaging channels, and can take actions such as looking up orders or triggering workflows. Teams can review conversations and pass questions to a person when an issue needs human attention. ## Que peut faire Chat Thing ? ### Answers grounded in business content Connect websites, help documentation, FAQs, PDFs, and Notion content so agents can use that material to respond to customer questions. The site says connected content can be kept up to date through automatic syncing. ### Website widget with brand controls Add the assistant to a website with a line of code and customize its colors, logo, and tone. Chat Thing says the widget works with WordPress, Shopify, Squarespace, and custom sites. ### Multiple customer channels Deploy agents on websites, Slack, WhatsApp, Discord, and other channels. Standard and higher plans include all channels and API access; phone is billed separately. ### Actions and workflow tools Agents can do more than answer questions, including looking up orders, updating records, and triggering workflows. The platform also describes these capabilities as power-ups or tool calling. ### Conversation review and human handoff Teams can view and search conversations, share conversation links, and hand a discussion to a human when the agent cannot resolve it. ### Analytics and language support Chat Thing provides analytics for identifying common customer questions and documentation gaps. The site says agents can respond in more than 50 languages. ## Cas d'utilisation ### Deflect recurring website questions Use a website assistant to answer routine questions about policies, services, or help articles outside staff response hours. ### Support customers across messaging channels Make the same business knowledge available through a website widget and channels such as Slack, WhatsApp, or Discord. ### Handle order and account workflows Configure an agent to look up an order, update a record, or trigger a workflow when a customer needs an action rather than a text answer. ### Escalate complex conversations Let the agent handle common requests and pass conversations to staff when a question calls for human attention. ### Find gaps in customer documentation Review searchable conversation history and analytics to identify frequent questions that existing help content does not address. ## Questions fréquentes ### What content can an agent use to answer questions? The site lists websites, help documentation, FAQs, PDFs, and Notion content among its data sources. It also describes automatic syncing when connected content changes. ### How is an agent added to a website? The setup described by Chat Thing is to copy a line of code into a website. The widget can be customized and is listed as compatible with WordPress, Shopify, Squarespace, and custom sites. ### Can an agent take actions or only provide answers? Agents can be configured for actions such as looking up orders, updating records, and triggering workflows, using the platform's tool-calling capabilities. ### Can a person take over a conversation? Yes. Human takeover is listed on Standard and higher plans, and the product describes handing conversations to a team member when a question needs human attention. ### Is there a free plan? Yes. The pricing page lists a free plan with one agent, one data source, and 80,000 message tokens, with no credit card required. ## Informations rapides - **Product category**: AI customer support - **Primary interface**: Website chat widget - **Content sources**: Websites, help docs, FAQs, PDFs, and Notion - **Free plan**: 1 agent, 1 data source, and 80,000 message tokens - **Paid plan entry**: Basic starts at $14 per month when billed monthly; annual billing is shown at $11.67 per month - **Phone and voice**: Website voice is available as an add-on on paid plans; phone channel starts on Standard and is billed separately