Support automation
Auralis provides AI agents for customer support automation, handling routine requests across chat, email, and voice so teams can resolve more work without adding the same amount of headcount.
Auralis AI
Freemium
Support IA d’entreprise pour le service client, l’ITSM, l’ERP et le terrain
Qu'est-ce que Auralis AI ?
Auralis AI is an AI support platform for customer service, ITSM, ERP, and field support teams. It is positioned as an enterprise system for automating routine requests, assisting human agents, and organizing support knowledge across channels.
The site describes a set of AI agents and support tools that can handle chat, email, voice, and workflow-based support. It also emphasizes implementation support, integration with existing systems, and deployment options that include cloud, private, and on-premise environments.
Que peut faire Auralis AI ?
Customer-facing and agent-assist workflows
The product includes Auralis Autopilot for direct customer responses and Auralis Assist for agent-facing drafting, macro suggestions, and CRM synchronization.
Managed knowledge hub
Knowledge Center acts as a governed hub for SOPs, runbooks, and manuals, giving teams a searchable source of truth with permission controls.
Leadership reporting
Auralis Analytics surfaces CSAT, sentiment trends, and team KPIs in a real-time dashboard for operational review and quality monitoring.
Voice support automation
The platform can resolve complex calls with voice-first automation through Auralis Answer, using natural language processing for phone-based support.
Flexible deployment and integrations
Auralis says it integrates with more than 500 tools and supports deployment with public or open-source LLMs, bring-your-own models, and cloud, private, or on-premise environments.
Cas d'utilisation
“Customer support deflection”
Deflect repetitive customer questions with always-on AI responses across chat, email, and voice, while routing only complex issues to human agents.
“Agent productivity”
Help support agents work faster by drafting replies, suggesting macros, surfacing knowledge, and syncing data back to the CRM.
“IT service management”
Standardize internal service operations by automating ticketing, incidents, and workflow steps in ITSM environments.
“Knowledge operations”
Centralize SOPs, runbooks, and manuals so teams can search one governed knowledge base instead of working from scattered documents.
“CX reporting and quality review”
Track CSAT, sentiment, and quality signals in a dashboard to review performance and identify recurring issues across support interactions.
Questions fréquentes
How long does implementation usually take?
Auralis says most implementations take 2-4 weeks from start to full deployment. The pricing page also notes that the team handles integration with the existing help desk, data migration, and initial setup.
Who is Auralis designed for?
The platform is built for support teams and customer service operations, with solution pages for customer support, ITSM support, ERP support, and field support.
What systems can it connect to?
The site says Auralis integrates with over 500 tools and lists help desks such as Zendesk, Freshdesk, Intercom, Gorgias, Kayako, Zoho Desk, Jira Service Desk, ManageEngine ServiceDesk Plus, and ServiceNow, plus CRMs like Salesforce, HubSpot, and Pipedrive.
How is Auralis priced?
The pricing page describes custom, enterprise-ready pricing rather than fixed published plans. It highlights custom contracts and SLA, SSO/SAML, 24/7 priority support, and an on-premise option.
Informations rapides
- Category
- AI support automation platform
- Primary users
- Support teams, CX teams, and enterprise operations teams
- Source domain
- auralis.ai
- Pricing model
- Custom enterprise pricing
- Integrations
- 500+ tools claimed
- Deployment
- Cloud, private, or on-premise
Analyse du trafic de Auralis AI
Les données de trafic sont fournies à titre indicatif uniquement.
- Évaluation du domaine
- 37
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