# Amber by inFeedo Collect employee feedback, identify issues for follow-up and coordinate HR responses. Amber combines AI-assisted listening, employee-service automation and targeted communication in modules HR teams can select for their organization. - Findings24: - Site web: - Catégories: Business Software ## Qu'est-ce que Amber by inFeedo ? Amber by inFeedo is an AI employee-experience platform for HR and people teams. Its Listening module gathers feedback through lifecycle check-ins and focused surveys, summarizes conversations and highlights employees or themes that need attention. HR teams and managers can turn those insights into assigned actions and follow-up conversations. The platform also offers Automation for employee queries, tickets and HR workflows, and Communication for targeted updates and campaigns. Organizations can choose modules for their needs; the supported channels and controls depend on the module. ## Que peut faire Amber by inFeedo ? ### Listen across the employee lifecycle Run onboarding, tenure, pulse, stay and exit check-ins. AI summaries and theme-level analytics help HR teams review feedback without reading every conversation from scratch. ### Prioritize follow-up and track actions People-to-Meet recommendations flag disengagement, silence and potential attrition risk with case context. Create AI-assisted or manual action plans, assign owners and track follow-through. ### Handle employee queries and tickets The Automation module answers HR questions, creates and categorizes tickets, routes work and tracks service-level escalations. It also supports requests such as leave, payslips, exit clearances and document collection. ### Send targeted employee communications Create targeted campaigns and monitor employee engagement. Available delivery channels and controls should be confirmed for the chosen Communication deployment. ## Cas d'utilisation ### Review employee experience at key moments Gather feedback during onboarding and other lifecycle milestones, then use summaries and prioritized cases to plan HR or manager follow-up. ### Coordinate everyday HR service delivery Use conversational support for employee questions and requests, with tickets, assignment and escalation when work needs an HR team member. ### Run focused surveys and recurring updates Combine pulse surveys on themes such as manager effectiveness with cohort-specific announcements, reminders and engagement campaigns. ## Questions fréquentes ### Which modules can an organization choose? Listening covers feedback, insights and follow-up actions. Automation covers HR queries, tickets and service workflows. Communication covers targeted employee campaigns. Organizations can request a quote for the modules they need. ### How does Amber help teams respond to feedback? It summarizes feedback, recommends People-to-Meet cases and supports action plans with owners and tracking. Managers and HR teams can use the context to arrange follow-up conversations and coordinate a response. ### Do all modules use the same channels? Supported channels depend on the selected Listening, Automation or Communication deployment. Confirm channel availability and setup requirements with inFeedo rather than assuming every module has the same connections. ### Can HR teams connect Amber to employee systems and reports? inFeedo offers integrations with HR workflow tools and reporting capabilities. Confirm the systems, transfer methods, permissions and reports required for the selected modules before deployment. ## Informations rapides - **Main audience**: HR, people teams and managers - **Modules**: Listening, Automation and Communication - **Typical outputs**: Feedback summaries, follow-up cases, action plans, tickets and campaigns - **Deployment choice**: Module selection with organization-specific quoting