Agent creation and brand design
Build agent suites from prompts and historical interaction data, or start from pre-built agents. Configure voice, tone, and response detail to fit a brand.
SoundHound OASYS
A voice-native platform for building, testing, and operating AI agents for customer and employee interactions.
¿Qué es SoundHound OASYS?
SoundHound OASYS is a voice-native conversational AI platform for creating and operating agents that handle customer and employee interactions. It supports the agent lifecycle from design and testing to live operation and continued improvement, with configurable controls intended to guide how agents respond and act.
The platform serves business operators as well as developers. Operators can manage agents through a no-code interface, while developers can use detailed configuration, code, prompts, or AI-assisted development. OASYS is presented as SoundHound AI’s platform, not as a separate company.
¿Qué puede hacer SoundHound OASYS?
Workflow rules and guardrails
Define rule-based actions and controls at instruction, task, function, and channel levels to constrain agent behavior and support predictable outcomes.
Conversation simulation and QA
Simulate large volumes of conversations before launch, review results and transcripts, and use QA workflows to identify and implement improvements.
Live interaction management
Use a central agent console to manage live interactions. Human-assisted resolution can bring staff into an AI interaction for input without requiring a full escalation.
Employee assistance and analytics
Provide staff with an AI assistant informed by business and customer context, and review agent performance through customizable dashboards and voice insights.
Casos de uso
“Contact center service”
Handle customer calls that would otherwise fail in IVRs or chatbots, including the site’s examples of bill disputes and locked accounts, with the aim of resolving requests without placing callers in a queue.
“Digital assistants”
Place branded agents inside a product or app so they can carry context between channels and complete customer tasks that might otherwise require browsing and clicking.
“Outbound customer communications”
Deliver reminders, confirmations, and status updates through conversational interactions when customers need them.
“Drive-thru ordering”
Use voice agents to take orders in noisy, busy drive-thru settings; the site describes handling engine noise and crosstalk and suggesting add-ons.
“Frontline employee support”
Give staff hands-free answers and next steps grounded in company training, procedures, and live data.
Preguntas frecuentes
Can business teams manage SoundHound OASYS without writing code?
Yes. SoundHound describes a no-code management interface for operators, alongside detailed configuration and code- or AI-assisted development options for developers.
How can teams evaluate an agent before launch?
SoundHound OASYS supports conversation simulations, review of detailed results and transcripts, and QA workflows to find and implement improvements before deployment.
Can a person assist during an AI interaction?
Yes. Human-assisted resolution allows an agent to request staff input during an interaction without requiring a full escalation.
What kinds of workflows is SoundHound OASYS used for?
The site highlights contact center service, in-product digital assistants, outbound communications, drive-thru ordering, employee assistance, and IT autonomics.
Datos rápidos
- Product type
- Voice-native conversational AI platform
- Company
- SoundHound AI
- Primary users
- Business operators and developers
- Lifecycle
- Agent creation, control, testing, operation, and ongoing improvement
- Pricing
- Not stated on the product pages
Alternativas a SoundHound OASYS
Vapi
vapi.ai
A developer platform for building, testing, and operating conversational voice AI agents.
Sierra
sierra.ai
A conversational AI platform for building, deploying, and improving business customer-service agents.
Regal
regal.ai
Voice AI agents and customer communication tools for contact center teams.
Flexaura
flexaura.ai
Flexaura is a no-code platform for building AI agents that use a business’s knowledge base, apply conversation guardrails, and hand off chats to human teammates. Agents can be deployed on web chat and email, with SMS, WhatsApp, and voice available through provisioning.
Cloudflare Agents
agents.cloudflare.com
A platform and SDK for developers building AI agents with persistent state and tools.
C3 AI
c3.ai
Enterprise AI platform, development tools, and applications for building and operating AI at scale.