Enterprise AI products for customer service, document workflows, identity checks and employee support.
FPT.AI is FPT’s portfolio of AI products and services for businesses. Its tools address customer interactions, identity verification, document processing, contact-center operations and employee learning. The portfolio includes conversational assistants such as FPT AI Chat and FPT AI Engage, as well as products for eKYC, document reading and contact-center enhancement. Organizations can use these capabilities to automate selected service and operational workflows, while routing different needs to products designed for those tasks.
FPT AI Chat uses natural-language processing and a knowledge base to answer customer questions. Its dialogue management and sentiment analysis support context-aware exchanges, and businesses can train bots with sample phrases, intents, keywords and entity types.
FPT AI Chat uses a large language model to interpret context and intent and generate natural-language responses. The source describes support for Vietnamese, English, Japanese, Indonesian and other languages.
FPT AI Chat can integrate with channels including websites, Facebook Messenger, Zalo, Instagram, WhatsApp and Viber, allowing teams to manage chatbot interactions across multiple customer touchpoints.
FPT AI eKYC supports customer identity verification on digital platforms. FPT AI Read recognizes and extracts information from document types, with the stated aim of reducing manual document-processing work.
FPT AI Enhance is positioned to improve contact-center reachability and reduce average agent handling time. FPT AI Mentor supports personalized employee learning and training.
Customer-service teams can use FPT AI Chat to answer common inquiries around the clock, including outside normal business hours, and manage multiple simple requests simultaneously.
Businesses can configure conversational AI for payment reminders and collection workflows, and use customer interactions to support opportunities such as upselling.
Organizations can use FPT AI eKYC to verify and categorize customers during digital onboarding, reducing reliance on manual identity checks.
Operations teams can use FPT AI Read to recognize and extract information from documents as part of document-handling workflows.
Training and sales teams can use FPT AI Mentor to personalize employee learning paths and support training and knowledge development.
No. FPT.AI is a portfolio that includes conversational products, eKYC, document processing, contact-center enhancement and employee-learning tools. FPT AI Chat is the chatbot product described in detail.
The product page lists websites, Facebook Messenger, Zalo, Instagram, WhatsApp and Viber among its integration options.
FPT AI Chat can be trained using sample sentences, intents, keywords and entity types. Its knowledge base can also be updated as new information becomes available.
The product page names Vietnamese, English, Japanese and Indonesian, and indicates support for additional languages.
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