Chative

¿Qué es Chative?

Chative is a customer engagement platform for e-commerce businesses that brings website live chat and social messaging into an omnichannel inbox. It combines human-agent conversations with AI assistance, automation, and customer records to support sales and service workflows across channels such as Facebook, Instagram, Shopify, and Zalo, with WhatsApp available as an add-on. Teams can answer shopper questions, manage selected commerce tasks in chat, and use customer and performance data to coordinate follow-up.

Start by connecting the messaging channels and store integrations for your setup. AI Assistant is an add-on rather than an included benefit of every base plan. Give it relevant store information and review replies and order changes; automated conversations remain subject to channel permissions and messaging rules.

¿Qué puede hacer Chative?

Omnichannel inbox

Manage website and supported social conversations in one workspace, collaborate in conversations, and assign tasks to the appropriate team member.

E-commerce assistance

The Shopify-focused AI Agent add-on answers FAQs, product questions, and order-tracking inquiries and makes product recommendations using store data.

Commerce actions in chat

For connected Shopify stores, view order information and use the commerce capabilities enabled for your plan, including sending products and creating or editing orders.

Customer profiles and segmentation

Centralize customer interactions and details, record notes and activities, and group contacts by behavior or preferences for targeted campaigns.

Workflow automation

Automate repetitive service and marketing tasks such as FAQ responses, customer information updates, abandoned-cart reminders, promotions, and post-purchase follow-ups.

Agent productivity tools

AI Magic provides reply suggestions, translations, and customer-data updates. Team features include collaboration, analytics, and an internal knowledge base, with access varying by plan and add-on.

Casos de uso

“Answer store questions around the clock”

Use the AI Agent add-on for repeated product, FAQ, and delivery-status questions, and keep your support team available to review responses and handle cases requiring human judgment.

“Coordinate messages across sales channels”

Bring website and social conversations into a shared inbox so a team can manage customer inquiries and direct work to the appropriate person.

“Recover and nurture shoppers”

Configure supported workflows for abandoned-cart reminders, relevant promotions, and post-purchase follow-ups. Select the automation features for your plan and connected channels.

“Personalize repeat-customer support”

Use customer notes, order history, and contact details to give agents context when recommending products or assisting returning customers.

Preguntas frecuentes

Which channels can teams connect?

Connect website live chat, Facebook Messenger, Instagram Business, and Zalo OA. WhatsApp Business is a separate add-on. Shopify connectivity provides store and order information; availability depends on the features enabled for your setup.

What can the Shopify AI Agent help with?

The AI Agent add-on answers FAQs, product questions, and order-tracking inquiries and recommends products using store information. Review its responses and keep important customer or order decisions under staff control.

Can agents manage orders from conversations?

Connected Shopify stores can provide order history and details. Sending products and creating or editing orders depend on the commerce capabilities enabled for your plan.

How is pricing structured?

Starter is free forever for up to three members, with a 30-day conversation history. Team costs $10 per member per month and Business $25 per member per month. WhatsApp Business and AI Assistant are add-ons; the AI Assistant requires a demo discussion for setup and pricing.

Datos rápidos

Product category

Customer engagement and live chat platform

Primary users

E-commerce businesses and customer support or sales teams

AI access

AI Assistant add-on; configure with store information

Messaging channels

Website live chat, Facebook Messenger, Instagram Business, Zalo OA; WhatsApp Business via add-on

Shopify support

Store, customer, and plan-dependent order workflows

Starting plan

Starter plan free for up to 3 members